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Service Advisor

2 months ago


Malaysia Company: Full time
Service Advisor - Automotive Retail Industry

Join our team at Sytner Jaguar Land Rover Bristol as a Service Advisor and provide exceptional customer care while being the vital link between our customers and the workshop.

  • Inform and consult with customers on vehicle servicing and keep them updated at every stage.
  • Liaise with technicians and workshop control to ensure vehicles are ready on time.
  • Provide expert advice on our products and services to customers.

This is a challenging role where customer care always comes first. You'll build genuine rapport with customers, identify their needs, and deliver high levels of customer satisfaction in a fast-paced environment.

About the Role:

  • Work a variety of flexible patterns, including weekends, to ensure exceptional customer service.
  • Deliver high levels of customer satisfaction in a demanding environment.
  • Work closely with the team to achieve exceptional customer care and satisfaction.

About You:

  • No previous experience is necessary, as we provide comprehensive training through our dedicated Learning & Development team and manufacturer courses.
  • Excellent organisational and administrative skills, with good attention to detail.
  • A strong customer service background is beneficial, but not essential.

About Sytner:

  • We offer an industry-leading benefits package, including enhanced holiday entitlement, industry-leading maternity and paternity pay, and career development opportunities.
  • We value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
  • We are committed to creating an equitable environment and welcome applications from individuals from diverse backgrounds.

At Sytner, we pride ourselves on 'Developing Talent and 'Building Careers'. Our colleagues recently scored us an outstanding 89% on our colleague engagement survey.