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It technical support

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Elite Asia Full time
Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties (Apply now at ) ; Requirements:
  • Assist developers with issues they encounter while performing their work
  • Triage/diagnose issues users run into, and provide a solution
  • Escalate issues up to the appropriate Developer team if out of scope
  • Search out and identify the underlying issues for developers
  • Spend time solving small to critical issues
  • Monitor our continuous integration and chase down breakage highlighted by automated testing.
  • Train new hires on tools and pipelines
  • Suggest ways to improve our efficiency
  • Contribute and improve internal documentation on tools and processes
  • ABLE TO READ AND WRITE MANDARIN IS A MUST