Team Lead, Digital Delivery
2 weeks ago
Job Summary
Responsible for end-to-end management of customer portals and apps. Lead and drive implementation of digital capabilities to support digital marketing campaigns and initiatives. The duties include identifying, owning and delivering new digital capabilities for business and customers' needs.
The role is expected to drive stakeholders to adopt and embrace digital capabilities and persuade them to improve solution performance, increase employee/agents productivity, enhance customer engagement and improve customer experience.
Key Responsibilities
- End-to-end management of all digital customer assets such as customer portals and apps.
- Drive and develop comprehensive detailed digital capabilities for digital initiatives, campaigns and projects.
- Responsible to innovate ideas and solutions by monitoring other financial institutions, Fintech, Insuretech and customer trends.
- Drive digital capabilities surrounding cloud, transformation, digital process, innovation, mobile, analytics, IoT etc to create customer experience (CX) and engagement.
- Key point of contact for business to engage and seek advisory service for new digital capabilities or enhancement to existing digital capabilities on customer digital assets
- Liaising with partner agencies and internal IT to ensure the delivery of digital solution and capabilities for customer engagements
- Ensuring QC, tech process, SIT, UAT and deployment are followed upon delivery from agencies and internal IT.
- Understand customer needs, market trends and mobile first technologies and defines a digital strategy to deliver digital capabilities
- Responsible for delivery of agreed digital products and solutions and develop into commercially successful lines of business or customer experiences across digital assets.
- Work with Business Analyst to gather business requirements and develop them into deliverable capabilities
Key Requirements
- Candidate must possess at least a Bachelor's Degree in Advertising/Media, Multimedia, Business Studies/Administration/Management, Marketing, Commerce or equivalent
- At least 3 year(s) of working experience in the related field is required for this position.
- Savvy with digital marketing tools and platforms.
- Strong interpersonal skills, detailed and highly creative with the ability to think out-of-the-box
- Excellent analytical and project management skills with multi-tasking ability & works well under pressure
- Excellent verbal and written communication skills.
- Results oriented, effective collaborator and communicator with strong problem solving skills
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