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P2P Tower Lead

3 months ago

Malaysia Michael Page Full time

About Our Client

Global leading entertainment business with a new SSC set-up coming into place in Malaysia.

Job Description

  • Collaboratively guide the transition and establishment of the PTP operations within the SSC, ensuring a smooth transfer of financial processes, systems, and data from the Business Units in the region to the SSC.
  • Work with SSC leadership, BU finance, Business Leaders and outsourced party to establish service levels, performance metrics, and technology requirements, and adapt them as needed over time.
  • Oversee the day-to-day operations of PTP and outsourced party deliverables, ensuring the prompt and precise delivery of financial services to stakeholders within the region.
  • Manage service level agreements (SLAs) and key performance indicators (KPIs) to meet or surpass performance targets for all PTP processes, which include (but not limited to): Vendor onboarding, Document processing, Payments, Helpdesk, Reconciliation and T&Es.
  • Monitor global process adherence and controls implementation across all employees involved in the PTP flow.
  • Highlight all areas of concern, risks for non-compliance of corporate policy and procedures.
  • Adhere to and improve the governance model between Local business units, SSC and outsourced party.
  • Support communication of change and trainings for all team members (local, SSC, outsourcing) with respect to PTP processes or automations.
  • Escalate outsourcing party business continuity challenges (managerial KPIs) or performance challenges (SLAs) to Outsourcing contract manager.
  • Ensure that the FTE capacity planning is reflective of accurate volumes and average handling time.
  • Stay updated on tax regulations and statutory requirements applicable to PTP processes and help implement necessary adjustments to ensure compliance.
  • Lead migrations and knowledge transfers for new business units, prepare relevant documentation and drive process consistency & standardization in order to optimize operational efficiency.

The Successful Applicant

  • Detailed understanding of the review process underlying all PTP activities and associated controls, which include Invoice processing, Vendor Master, T&E, Helpdesk, Payments, PTP reports.
  • At least 12 years' relevant experience in PTP, with at least 5 years as a Lead , preferable working with SSC or but will consider BPO structure.
  • Proactive, fast learner, self-motivated and performance-driven with the ability to multitask.
  • Proficiency in SAP ECC.
  • Familiarity with automation tools and technologies to enhance efficiency in accounts payable processes.
  • Experience in working with SLA's, KPI's and in determining the right resourcing loading model.
  • Fluency in English (Must) and Mandarin (MUST) , to support Greater China region.
  • Strong and proven people management / supervisory background.

Education

  • Bachelors / Masters Degree in Finance & Accounting.
  • Six Sigma/SAP/People management certifications are a plus.

What's on Offer

  • A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
  • Leaders who support your development through coaching and managing opportunities.
  • A world-class training program in financial services.
  • A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
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