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Resident Manager

2 months ago

Malaysia Pan Pacific Hotels Group Full time

PARKROYAL COLLECTION Kuala Lumpur puts you in the enviable heart of Kuala Lumpur's Golden Triangle, where shopping, entertainment and commerce all come together.

Step outside our doors and experience a variety of food, available around the clock. Choose from a wide spectrum of shopping centres, from the decades-old homegrown staple Sungei Wang Plaza with its old-school charm to the award-winning shopping destination Pavilion Kuala Lumpur packed with over 700 retail outlets and restaurants. Then, when the sun goes down, let your hair down and savour Kuala Lumpur's vibrant nightlife just a stone's throw away, on Changkat Bukit Bintang with its heady brew of clubs and bars. Sight-seeing? Our hotel is just minutes away from premier destinations such as the Kuala Lumpur Convention Centre (KLCC), Petronas Twin Towers, KL Tower, Lake Gardens and Malaysia's International Financial District, the Tun Razak Exchange (TRX). The Role
  • Responsible for assisting in the development and implementation of the annual business plan and medium-term strategies, as well as establishing key performance objectives and plans to ensure the hotel meets its business targets and drives sustainable profitable growth.
  • Overall responsibility for all operational components to ensure efficiency and effectiveness of operations.
  • Monitor all costs with areas of responsibility and recommend measures to control them.
  • Ensure that the Departmental Operational Budgets are strictly adhered to.
  • Work closely with the Safety & Security Manager in ensuring that the complex meets the safety and security requirements as set out by the local authorities.
  • Ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the Departmental Operations SOP's.
  • Assist the Complex General Manager in overall responsibility of all hotel activities to ensure efficiency and high standards of operations in all areas of the hotel.
  • Drives high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates.
  • Create an operational environment of education and empowerment that energizes associates to focus on guest preferences and aspirations, allowing for the creation of memorable guest experiences.
  • Continuous focus on employee satisfaction and ensures continuous improvement action plans are executed effectively, and as needed, with a focus on a team and succession planning culture.
  • Tour the operating departments daily, making adjustments as needed via Department Heads.
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
  • Inspect rooms regularly (weekly at a minimum) with Rooms Division leaders.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
  • Be in the public areas during peak times, greeting guests and offering assistance as needed.
  • Monitor and handle customer service issues and responses in accordance with PPHG Hotels International standards and practices.
  • Communicate effectively the hotel strategies to the operational team (where appropriate).

Talent Profile

  • Bachelor's Degree in Business Management / Marketing / Hospitality Management or related qualification.
  • At least five (5) years of proven hotel operations leadership experience preferably as a Director of Operations/Director of Rooms/Rooms Division Manager.
  • Strong strategic decision making and demonstrated financial business acumen.
  • Demonstrated success and leadership in the areas of customer satisfaction, operational excellence, employee satisfaction, revenue and profit.
  • Familiar in playing a strategic role and experienced in marketing and planning.
  • Have excellent organizational, influencing and communication skills.
  • Results and service oriented with an eye for details.
  • Ability to multi-task, work well in dynamic situations.

How to Apply

Please kindly submit your detailed resume to "We regret to inform that only shortlisted candidates will be notified." This position is only open for Malaysians. #J-18808-Ljbffr