![Adecco Malaysia](https://media.trabajo.org/img/noimg.jpg)
Executive, Customer Service
1 week ago
Responsibility:
· To support overall customer service for client's Finance & Leasing Business
· Attend to customers' (salespersons, dealers, suppliers, end-customers) enquiries
· Timely provide high quality service and operation process to meet customers' expectation and continuously improve CSI result
· To support contract administration related business processes
· Timely answer and deal with Customer's requirement from different channels:
· Phone calls
· Online text (Line app)
· Ticketing system
· In reference to the following operations which includes but not limited to:
· Provide quotation for early termination
· Out-bound call for mature contract
· Handle related work flow and operations in system
· Payment checking
· Internal / External communication
· Communicate customer needs with relative departments
· Cooperate with brand partner and service center to deal with customer complaint
· Handle other customer enquiries including modification of customer & contract information, overpayment refund, leasing car maintenance & insurance, etc.
· Cross function support to Contract Administration related daily operations which includes but not limited to contract activation, modification, and termination, etc.
Qualifications
· Degree holder, preferably in Finance, Accounting, Business or related discipline
· Minimum 3 years of working experience
· Minimum 2 years experience for customer service center and operation in finance / banking industry
· Good knowledge in MS Office software like Word & Excel
· Good spoken and written English
· Conversant spoken and written Mandarin/Taiwan and local dialects
· Good knowledge of Finance Contract Management ERP (Enterprise Resource Planning)
· Good knowledge of hire purchase terms and processes
· Basic Auto Finance and Leasing Knowledge
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