Customer support specialist

2 weeks ago


Malacca, Melaka, Malaysia Celcom Axiata Berhad Full time

Job Description:

We are looking for a part-time Customer Support Specialist to join our team at Celcom Axiata Berhad in Malacca City, Melaka.

As an Associate Level position, we require a minimum of 3 years of experience in customer support or a related field.

The ideal candidate will be resourceful, passionate, and possess strong negotiation and problem-solving skills.

Responsibilities:

  • Provide timely and accurate responses to customer inquiries through various communication channels such as phone, email, and chat
  • Resolve customer complaints and issues in a professional and efficient manner
  • Collaborate with other team members to ensure a smooth customer service experience
  • Maintain accurate records of customer interactions and transactions
  • Stay uptodate on company products, services, and policies to provide accurate information to customersRequirements:
  • Bachelor's degree in Business Administration or a related field
  • Minimum of 3 years of customer support experience
  • Excellent communication skills and strong attention to detail
  • Ability to multitask and work in a fast
  • paced environment
  • Proficiency in Microsoft Office and CRM softwareBenefits:
  • Relocation allowance for eligible candidates
  • Paid overtime opportunities
  • Dental insurance coverage

Working Environment:
At Celcom Axiata Berhad, we offer a flexible work environment that values adaptability and efficiency. Our team is dedicated to providing exceptional customer support while fostering a collaborative and inclusive work culture.

Deadline to Apply:
May 1, 2024

Equal Opportunity Statement:
Celcom Axiata Berhad is an equal opportunity employer and is committed to building a diverse workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:
Apply on Grab Jobs and you will be notified if shortlisted for the job.

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