Customer support specialist
2 weeks ago
Job Description:
We are looking for a part-time Customer Support Specialist to join our team at Celcom Axiata Berhad in Malacca City, Melaka.
As an Associate Level position, we require a minimum of 3 years of experience in customer support or a related field.
The ideal candidate will be resourceful, passionate, and possess strong negotiation and problem-solving skills.Responsibilities:
- Provide timely and accurate responses to customer inquiries through various communication channels such as phone, email, and chat
- Resolve customer complaints and issues in a professional and efficient manner
- Collaborate with other team members to ensure a smooth customer service experience
- Maintain accurate records of customer interactions and transactions
- Stay uptodate on company products, services, and policies to provide accurate information to customersRequirements:
- Bachelor's degree in Business Administration or a related field
- Minimum of 3 years of customer support experience
- Excellent communication skills and strong attention to detail
- Ability to multitask and work in a fast
- paced environment
- Proficiency in Microsoft Office and CRM softwareBenefits:
- Relocation allowance for eligible candidates
- Paid overtime opportunities
- Dental insurance coverage
Working Environment:
At Celcom Axiata Berhad, we offer a flexible work environment that values adaptability and efficiency. Our team is dedicated to providing exceptional customer support while fostering a collaborative and inclusive work culture.
Deadline to Apply:
May 1, 2024
Equal Opportunity Statement:
Celcom Axiata Berhad is an equal opportunity employer and is committed to building a diverse workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.
How to apply:
Apply on Grab Jobs and you will be notified if shortlisted for the job.
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