Online customer service assistant

4 weeks ago


Penang, Malaysia Qsr Brands Full time

Job Description:
QSR Brands is seeking a part-time Online Customer Service Assistant to join our team in George Town, Penang, MY. As an Associate Level employee, you will be responsible for providing exceptional customer service to our online customers.

Responsibilities:
1. Respond to customer inquiries via online chat, email, and social media in a timely and professional manner.2. Assist customers with placing orders, tracking shipments, and resolving any issues or complaints.3. Maintain accurate records of customer interactions and transactions.4. Collaborate with other team members to ensure a seamless customer experience.5. Monitor online reviews and feedback to identify areas for improvement.6. Stay up-to-date on product knowledge and company policies to better assist customers.7. Provide feedback to management on customer trends and insights.

Requirements:
1. Minimum of 3 years of customer service experience.2. Confident and adaptable personality traits.3. Strong cooperation and creativity skills.4. Excellent communication and problem-solving abilities.5. Proficiency in using online communication tools.6. Ability to work independently and as part of a team.

Benefits:

  • Disability insurance
  • Relocation allowance
  • Paid overtime

Working Environment:
At QSR Brands, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where all employees can thrive.

Deadline to Apply:
June 12, 2024

Equal Opportunity Statement:
QSR Brands is an equal opportunity employer and is committed to building a diverse and inclusive workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


How to apply:
Apply on Grab Jobs and you will be notified if shortlisted for the job.

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