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Junior E-Commerce Specialist

2 months ago

Malaysia Acer Sales & Services Sdn Bhd Full time
Junior E-Commerce Specialist Join Acer's E-Commerce Team as a Junior E-Commerce Specialist

Acer, a leading technology company, is seeking a highly motivated and detail-oriented Junior E-Commerce Specialist to join our e-commerce team. As a Junior E-Commerce Specialist, you will play a key role in managing our online sales channels and ensuring a seamless customer experience across various e-commerce platforms.

Key Responsibilities
  • E-Commerce Platform Management:
    • Manage Acer's presence on various e-commerce platforms, including our website and third-party marketplaces.
    • Update product listings, prices, and promotions to ensure accurate and up-to-date information.
    • Monitor inventory levels and coordinate with relevant teams to maintain stock availability.
  • Order Processing and Fulfillment:
    • Process online orders promptly and accurately, ensuring timely fulfillment and delivery to customers.
    • Collaborate with the warehouse and logistics teams to optimize order processing and shipment procedures.
  • Customer Support:
    • Provide exceptional customer support to address inquiries, order status updates, and product-related questions.
    • Resolve customer issues and concerns in a professional and timely manner.
  • Sales Analysis and Reporting:
    • Assist in tracking and analyzing e-commerce sales performance, identifying trends, and providing insights for continuous improvement.
    • Prepare regular sales reports and performance metrics for management review.
  • Content Management:
    • Collaborate with marketing and creative teams to ensure high-quality products, images, descriptions, and marketing contents on e-commerce platforms.
    • Optimize product listings for search engine visibility and improve conversion rates.
  • E-Commerce Promotions:
    • Support the planning and execution of e-commerce promotions and campaigns to drive sales and increase customer engagement.
    • Monitor the performance of promotions and assess their effectiveness.
  • E-Commerce Trends and Best Practices:
    • Stay updated with the latest e-commerce trends, industry best practices, and competitive landscape.
    • Suggest and implement innovative strategies to enhance Acer's online presence and e-commerce performance.
Requirements
  • Education: Bachelor's degree in Marketing, Business Administration, E-Commerce, or a related field.
  • Experience: Previous experience in e-commerce, online retail, or digital marketing is a plus, but not mandatory for a junior role.
  • Skills:
    • Basic understanding of e-commerce platforms and processes.
    • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and ability to learn new software quickly.
    • Strong organizational and time-management skills with great attention to detail.
    • Excellent communication and interpersonal abilities.
    • Customer-centric approach and passion for delivering outstanding service.
    • Analytical mindset with the ability to interpret data and draw actionable insights.
    • Ability to work collaboratively in a team environment and independently when necessary.
    • Enthusiasm for technology and a willingness to learn and adapt in a fast-paced industry.

Join our e-commerce team at Acer and be part of a dynamic environment where you can grow your skills and contribute to the success of our online sales efforts. If you are a proactive and results-oriented individual with a passion for e-commerce, we encourage you to submit your resume and a cover letter outlining your relevant experience and why you believe you would be a great fit for the Junior E-Commerce Specialist role at Acer.