International After-Sales Specialist

1 month ago

Jalan Cyber Senai Johor Malaysia Dlab Scientific Malaysia Sdn Bhd Full time

Actively Respond to customer complaints and support needs of the sales department, handle complaints in a timely manner, work closely with the department team to ensure customer satisfaction.

Analyze and follow up technical product problems reported by customers, through email communication to take thepreventive actions and solutions accordingly.

Responsible for carrying out regular quality visits to major customers, collecting and summarizing product after-sales problems, communicating with technical, production and R&D departments, and putting forward suggestions on product optimization.

Prepare all kinds of documents, videos, inspection reports and English service manuals required by customers to provide technical support materials for customers.

Classification and analysis of the fault data of after-sale maintenance work and provides guiding data for the company's quality department to improve quality.

Proficient in Mandarin and English listening, speaking, writing and application skills, able to handle with customer complaints and reply to messages quickly.1-2 years' experience in international after-sales or customer service of electromechanical products, strong ability in electronic fault analysis and judgment, experience in solving problems on international business is preferred.

SPM, Diploma or above in electronics related field.
Preferably had experience in fixing small electric applicants.
Have a deep understanding of the drawing, circuit, and structure, can accurately and quickly locate the fault components.
Proficient in office software, flexible mind, clear thinking, strong sense of responsibility and time concept.
Healthy and energetic; Strong anti-stress, good teamwork spirit.

Free CarparkTransport Allowance5 Working Days.

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