Policy Servicing Senior Analyst

1 week ago


Malaysia Zurich 56 Company Ltd Full time

Job Summary

Responsible for Policy & Certificate Benefits and Batch Processing operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.

Key Tasks & Responsibilities

  • Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
  • Liaise and coordinate with superior and IT or system support.
  • Assist superior in participating project meeting.
  • Assist superior in prepare system/business requirement and business process review.
  • Prepare test script and Perform User Acceptance Testing.
  • Prepare sign off document from stakeholder.
  • Prepare implementation sign off document.
  • Assist superior to monitor the result.
  • Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
  • Review and recommend measure to improve the existing process and system.
  • Perform data analysis and presentation to support business decision.
  • Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis.
  • Establish and update guidelines, working instructions and standard operating procedures.
  • Support processing of Benefits requests (Surrender/Withdrawal/Cancellation/Loan and other payment) and Batch Processing approval up to authority limit assigned.
  • Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.

Job Requirements

  • Education: Bachelor Degree in Business Administration or equivalent.
  • Desirable: At least 3 – 5 years' experience in Insurance Industry.
  • Knowledge of insurance.
  • Good command in English and Bahasa Malaysia.
  • IT literate and proficient in MS office.
  • Ability to work independently without supervision.
  • Ability to communicate with all level effectively.
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