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IT Access Provisioning Analyst

4 months ago

Federal Territory of Kuala Lumpur, Malaysia Adecco Malaysia Full time

The IT Provisioning Analyst will be responsible for processing all aspects of account creation/deactivation and user access requests for Adecco Group APAC. This position requires an understanding of user access mechanisms and proficiency in the use of various provisioning tools. This position will regularly interact with internal customers that include end-users, management, and HR thus requiring excellent customer service skills. Success means being highly organized, self-motivated, detail-oriented and result-focused.

Main Task and Responsibilities:

Work with IT Operations Manager to ensure they provide the best possible customer service.Responsible for the end-to-end delivery of security requests for the business within the established SLAs and KPIsProvision and de-provision user access rights on various information systems. Assist with multi-factor authentication and VPN supported technologies.Manage requests related to all aspects of provisioning responsibilities. Troubleshoot account creation, suspension/deletion, access, transfer issues.Provide support functions related to verification of end-user security. Execute audits and adhere to all IT and InfoSec policies and procedures. Included but not limited to system/user account review and remediation, end-point security update and coordination, CMDB update and maintenance.Assist in creating, reviewing, and updating a How-To knowledge base of provisioning processes.Participate in projects and tasks related to provisioning/deprovisioning as required.Perform other duties as assigned to support the efficient operation of the department.Proactive management on compliance related activities, tasks and checklists.Minimum requirements & Personal attributes:Associate's degree in Computer Science or related field.One (1) or more years of IT Service Desk/IT Customer Support experienceAn equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.Experience with Identity and Access Management controls, principles, methods and related regulatory obligationsExcellent customer service and troubleshooting skillsHighly self-motivated and directed.Keen attention to detail.Ability to effectively prioritize and execute tasks in a high-pressure environment.Experience working in a team-oriented, collaborative environment.Excellent written, verbal and interpersonal communication skills are requiredKnowledge and proficiency in Microsoft Office productsAdherence to punctuality with excellent time management skillsITIL 3 or ITIL 4 certification preferred.Mandarin proficiency is requiredMeasured on:Delivers service that meets SLA and Customer SatisfactionKPI: SLA achieve & high customer satisfaction.Adheres to the Audit and Compliance regulations and processes and successfully passes the reviews.End user SatisfactionAccuracy on delivery with minimal post issues and escalations raised.