support analyst

2 months ago


Malaysia Atos SE Full time

Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.

Job title: Service Desk - Korean

Location: Malaysia

Job Type: Permanent

Requirements: Skill set & Experience

  • Experience of working in a large customer focused environment;
  • At least 1 year's experience in a customer service industry, preferably IT based;
  • At least 2 years experience of working in a helpdesk/customer handling environment;
  • Fresh graduates with IT knowledge are welcome to apply.
  • Previous working experience in a multinational Service Desk/Helpdesk environment for 1 to 2 years is a definite added advantage
  • Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues
  • Good written and verbal communication skills – in particular verbal and telephone enquiry handling skills in business fluent English and Korean
  • Good analytical skills and an ability to define the precise nature of customer problems;
  • Ability to conceptualize problems
  • Ability to give specific and clear instructions and problem-solving advice
  • Ability to organize and prioritize work in an effective manner
  • Ability to work under pressure and be decisive
  • Ability to support multiple accounts/customer environment
  • Methodical and disciplined approach to work
  • Self-motivation, drive, and determination to succeed
  • Good personal time management and task organization
  • Ability to structure and organize small projects
  • Ability to work well in a team
  • Good understanding of customer satisfaction principles and practices
  • Willing to work on 24x7 shift hours including weekends/public holidays

Technical

  • In depth knowledge of PC technologies and desktop/server hardware and software architectures
  • Knowledge of cabling and network architectures
  • Ability to grasp new technical concepts quickly
  • In depth knowledge of Microsoft applications used on PCs – MS Office 2003, MS Windows XP knowledge of Lotus Notes mail
  • Basic understanding of computers and how they are configured
  • Ability to identify and distinguish between hardware, software, network, and server problems;
  • Skills in the use of PCs and associated software and applications;
  • Good knowledge of Atos Origin support teams and their interface with customers
  • Knowledge and experience in the use of customer request recording systems and Atos Origin Service Management Tool
  • Knowledge and experience in RAS support and general administration

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

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