E-Commerce Cum Customer Service Assistant
4 weeks ago
Responsible for managing our online platform including Website, Tiktok, Instagram etcHandle daily marketplace operation, include order processing, customer service and other questions.
Develop, monitor, write and update product content contained on eCommerce websites/portalsProvide fast & efficient services to customer.Proactive & Creative to communicate with customer.
Handle customer inquiries over the social media, phone, and email.
Fulfil and support internal and external customers' orders.
Follow up with customers' orders status.
Provide customer support; attend to their inquiries and provide assistance as and when necessary.
Respond to emails and comments from Facebook / Messenger / Instagram.
Provide customers with product and service information.
Be a strong advocate for our brand and product, interact and build a community of loyal customers.
Follow communication procedures, guidelines and policies
High school certification, University Diploma/ Degree.
Proven customer support experience or experience as a client service representative. 1-2 years of experience in E-commerce and Customer Service is preferred.
Excellent communication skills, good command of English & Bahasa.
Fresh graduates are welcomed to applyWell organised and good time management skills.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task and manage time effectively.
Positive attitude, patient with people and willing to learn.
Free parkingHealth insuranceMaternity / Paternity leaveMeal allowance
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Digital Seller/E-Commerce
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