customer quality engineer

4 weeks ago

Malaysia SGD PHARMA Full time

Limit: 2mo
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CUSTOMER QUALITY ENGINEER - VIE - SGD PHARMA ASIA PACIFIC LTD - GUANGZHOU, CHINA

Guangzhou sales office (China)

VIE

CUSTOMER QUALITY

SGD Pharma Asia Pacific Ltd is part of SGD Pharma group a global leading company in the glass primary packaging for the pharmaceutical industry. With one plant located in Zhanjiang City, two sales offices in both Guangzhou and Shanghai. SGD Asia Pacific delivers its technical know how and services to over 200 clients in 18 countries in Asia Pacific region.

SGD Pharma Asia Pacific Ltd is recruiting a Customer Quality Engineer in VIE (International Volunteer in Company), and based in Guangzhou, China.

JOB POSITION

Reporting to the Sales and Marketing Director, your missions will be as follows:

  • In charge of quality follow up of SGD SA sales in Asia.
  • Management and Analysis of Customer complaints.
  • Must be able to understand technical aspects of glass making and of the business of our clients.
  • To update clients regularly on developments and news communicated by the technical and quality departments of the plant and make appropriate suggestions.
  • Handle customer complaint.
  • Provide technical support to sales and NPI in new product development and after sales.
  • Review and negotiate with client about product specification.
  • Transfer the specification into internal guideline or specification according to client specification.
  • Support root cause analysis and corrective action according to customer complaint.
  • Follow up the performance of corrective action plan.
  • Review the effectiveness of action plan and follow up continuous improvement.
  • Responsible for Customer Relationship – ensuring that the customer is satisfied with the product performance.
  • Manages SGD Asia Pacific Quality customer service related quality issues.

REQUIRED PROFILE

  • Fluent English, have basic Chinese capability is a plus.
  • At least 2 years related working experience in manufacture industry.
  • Have background in sales and capacity to understand technical aspects of glass manufacturing is preferred.
  • Maintain a professional appearance and providing a positive company image to internal and external contacts.
  • Computer literate (knowledge of Microsoft office/ Outlook).

Are you interested in this position? Send us your application as soon as possible.

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