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Customer Care Officer

2 months ago

Malacca, Melaka, Malaysia Singtel Group Full time

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a part of something BIG

We're looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.

Make an Impact by:

  • Provide excellent customer service skill to SingTel customers either by telephone or electronically to ensure customer satisfaction.
  • Follow up and resolve customers' enquiries and issues.
  • Retain customers by recommending products and services that best serve customers' needs.
  • Promote Singtel products and services.
  • Work closely with team members and leaders to achieve individual and team Key Performance Indicators (KPI).

Skills for Success:

  • At least Diploma or Degree in related courses.
  • Preferably with at least one year working experience in customer service or contact centre.
  • Entry level applicant are encouraged to apply.
  • Good command of English. Ability to converse in Mandarin is an added advantage in order to liaise with Mandarin speaking associates.
  • Customer oriented with good interpersonal and communication skills.
  • Ability to learn quickly and work in a fast-paced environment.
  • Computer literacy in MS Office.
  • Willing to work rotating shifts including weekends and public holidays.

Rewards that Go Beyond:

  • Full suite of health and wellness benefits.
  • Ongoing training and development programs.
  • Internal mobility opportunities.

Working Location:

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

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