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Analyst-Product Compliance

2 months ago

Malaysia Lazada Full time

Team and Role Introduction:
Explore Your Potential at Lazada. As you stand on the cusp of transitioning from academic excellence in AI to the vibrant tech industry, Lazada offers you a unique opportunity. Join our Business Risk team, focusing on Assortment, Content, and Ads Governance (ACAG), and embark on a journey that blends AI with the critical field of risk management.

Responsibilities:
Why Consider the ACAG at Lazada?

  1. AI Exploration: Engage with Large Language Models (LLMs) and other emerging technologies. Your contributions will help us navigate and mitigate risks, playing a part in the evolution of digital marketplace safety.
  2. Meaningful Projects: Engage in tasks ranging from policy research, operation excellence, to the development of risk strategies. Your work will directly influence the integrity and security of our platform.
  3. Growth Opportunity: This role offers a balanced mix of theoretical knowledge and practical application.

The role is responsible for developing and implementing proactive strategies and operational processes to strive to build a trust and safe e-commerce platform. You will have access to analytical tools to develop and implement strategies and solutions using data-driven methodologies to mitigate the risks associated with platform assortment and content.

  1. Develop a deep understanding of the Company and customer and seller journey including registration, KYC, browsing, order placement, cancellations, fulfilment, delivery confirmation, payment, returns and refunds, etc.
  2. Develop subject matter expertise on A&C risk related laws and regulations in SEA.
  3. Work closely with internal stakeholders including legal, policy, commercial and category teams, and external stakeholders including regulators.
  4. Work with large data sets to analyse patterns, trends and modus operandi of A&C Risk issues (as well as merchants who perpetrate these issues).
  5. Make data-driven recommendations on prioritisation of controls for product safety and compliance.
  6. Collaborate with technology counterparts to build machine learning models and algorithms to detect A&C related risks on the platform.
  7. Operate the risk engine, including creation and continuous evaluation of rules to prevent and detect A&C risk.
  8. Capture and communicate findings with internal and external stakeholders through dashboards, periodic reports and presentations.

Job Requirements:
Requirements/Qualifications (must have):

  1. Bachelor / Postgrad degree in applicable field of study; Finance, Business, Accountancy, Computer Science, Math, Statistics etc.
  2. Experience in e-commerce or trust & safety is preferred.
  3. Strong interest and passion in the area of consumer protection and product compliance.
  4. Knowledge of SEA safety & compliance requirements, product compliance process etc is a plus.
  5. Able to work in a cross-cultural environment.
  6. Strong customer-first mindset.
  7. Excellent written and verbal communication.
  8. Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations and drive actions.
  9. Working knowledge of SQL to extract and analyse large data sets is required.
  10. Ability to code in other programming languages (i.e Python, R) is a plus.
  11. Ability to manage ambiguity and thrive in a fast-paced working environment.
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