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Application service support, manager

4 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Btc Sdn Bhd Full time

Job Description Open Position:
Application Service Support, Manager (IT Service Provider) An IT service provider is currently hiring Application Service Support, Manager to join them in their Kuala Lumpur office

Key responsibilities include:

  • Bachelor's degree in IT/ Computer Science or any related area.
  • Minimum of 8 years' experience in an IT industry with experience working as Level 2 or 3 Technical Support.
  • Provide overall direction for the IT Service Support team members covering Application, Database and etc.
  • Manage complex customer issues, coordinating appropriate technical personnel, defining workplan, deadlines and driving customer communications until customer has confirmed issue resolution.
  • Ensure depth and breadth of technical skills are maintained across the team to support customer demand.
  • Monitor the overall quality of service provided by the departments for our clients.
  • Having professional IT certifications would be an added advantage.
  • Possess strong interpersonal and communication skills. If you are interested, please send your CV to
    for a confidential discussion. Visit today. Please take note that only shortlisted candidates will be notified. #IT #Service Support #Technical Support #ITIL #SQL #Database #CRM #CV #career #jobs #jobsmalaysia #jobsopportunity #btcmalaysia #btcrecruitment #Malaysia #tehtarik #tehtarikmalaysia Requirements Business Development Manager, Manager, IT Infrastructure & Operations, Senior IT Procurement Buyer, Procurement Specialist