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Social media 中文/英文 Customer Support

3 months ago

Malaysia Agensi Pekerjaan KAALI HR Sdn Bhd Full time

Requirements:
DEGREE/DIPLOMA FRESH GRAD ARE WELCOME TO APPLY (MANDARIN ONLY), SPM minimum 1 years CS experienceWilling to work in a 24 hrs x 7 days shift work (including weekends and public holidays)

Prior experience in handling Social Media or familiar with Social MediaPassionate in helping to resolve customer issues / queries and complaint handlingGood typing speed & accuracyResponsibilities:
Customer Service (handle VOICE CALL, CHAT & EMAIL - (Mandarin Speaking Market)

Understand customer enquiries and respond via applicable channels:
email, chat, and voice call and ensure they are answered or routed through the appropriate support channelEnsure all SLAs are met accordinglyDemonstrate strong customer service orientation and take responsibility to ensure customers are satisfiedProvide a high level of professionalism and competent customer serviceAble to communicate effectively with customers in a friendly and polite manner by following processes in place

BENEFITS:
Paid training will be provided.
Fix AllowanceKPI AllowanceShift Allowance (Subjective)Annual Leave + Medical Leave + EPF + SOCSOMNC and friendly working environment.