Customer Service Officer

2 weeks ago


Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

**工作職責:**
- 透過電話、電子郵件或即時聊天及時回覆客戶詢問,並提供準確的資訊或協助。
- 認真傾聽客戶的疑慮,解決問題,找到適當的解決方案,確保客戶滿意。
- 達到或超過關鍵績效指標 (KPI),例如呼叫解決時間、客戶滿意度評分、首次通話解決率和遵守時間表。
- 隨時了解產品或服務、公司政策和行業趨勢的最新信息,以便為客戶提供準確且相關的資訊。

**工作要求:**
- 至少 SPM 畢業生並精通**英語和中文**。
- 擁有客戶服務經驗,最好有呼叫中心經驗。

**工作時間:**
- 5.5天,固定早班



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