Customer Service Executive #FreshThisWeek

2 months ago


Malaysia The People Sdn Bhd Full time

Customer Service ExecutiveJob Responsibilities:Handle customer inquiries and support through email and live chat.Type and communicate in multiple languages (English and Mandarin preferred).Possess strong communication skills and fast typing speed.Follow up with customers to ensure overall satisfaction.Respond promptly to customer inquiries and resolve issues.Communicate effectively with customers to address daily challenges.Exhibit strong communication and coordination skills to manage urgent cases.Requirements:Availability for night shifts.Prior experience in customer service.Proficient in management methods and techniques.Proficiency in Mandarin & English is preferred due to the requirement to interact with Mandarin-speaking clients.Ability to understand the latest technology trends and applications in the industry.Strategic thinking and leadership abilities.Skilled in solving complex problems and handling multiple tasks simultaneously.Basic understanding of customer service principles.Minimum of a bachelor’s degree or equivalent.Proficient in office software, including Excel, Microsoft Office Suite, and Google Docs.Benefits:Basic salary: RM2800 - RM3000Monthly Attendance AwardMonthly team activitiesCompany annual travelAnnual company dinnerAnnual bonusAnnual salary increaseEPF, SOCSO, and EIS contributionsMonthly team lunch客户服务专员工作职责:通过电子邮件和实时聊天工具处理客户咨询和支持。能够使用多种语言进行打字和沟通(优先考虑英文和中文)。具备良好的沟通技能和快速的打字速度。定期跟进客户,确保整体满意度。及时响应客户咨询并解决问题。有效沟通以处理日常挑战。具备良好的沟通和协调能力,能够处理紧急情况。能力要求:能够适应夜班。具备客户服务经验。精通管理方法和技术。精通中文和英文(优先考虑中文沟通能力的候选人,因为需服务中文客户)。了解行业最新的技术趋势和应用。具备战略思考和领导能力。能解决复杂问题并同时处理多项任务。对客户服务有基本认识。必须至少拥有本科学士学位或同等学历。熟练使用办公软件,如Excel、Microsoft Office Suite和Google Docs。工作福利:基本工资:RM2800 - RM3000月度出勤奖每月团队活动公司年度旅行年度公司晚宴年终奖金年度薪资调整包括EPF、SOCSO和EIS每月团队午餐



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