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Customer Service Executive

2 months ago

Malaysia PROMARK STRATEGIES (MALAYSIA) SDN. BHD Full time

We are looking for a friendly and customer-oriented customer service Executive who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our members and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you will be responsible for managing reservations, customer service calls, and providing general information regarding our membership.Good communication skills.Conversant in English.Sales experience will be an advantage.Energetic, enthusiastic and willing to learn.Computer Skill a must Conversant with emailsMaking customer service calls to membersFull training will be provided.Enter confirmed reservations into the database, ensuring all Guest Information & Data Fields are accurate.Ensure that communication with customers, employees and others is honest, open and professional.Communication with Hotel Head Of departments on a regular basis as appropriate.Able to work in a busy office & able to multitask and handle pressure.