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Customer Service Executive

3 months ago

Malaysia Fabs Health Sdn Bhd Full time

This job is a Customer Service Executive role. Coordinating marketing activities, handling customer inquiries, and improving processes. You might like this job because it involves working with customers and enhancing the company's marketing efforts.

RM RM 2800

Bukit Bintang

Full-Time

Job Description
  • Co-ordinating all marketing activities across multiple e-commerce channels
  • Confer with customers by chat and email to provide information about products or services or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
  • Enhance and improve current process.
  • Ensuring Customer Service satisfaction with clients
  • Following process and procedure of the Company.
Job Requirements
  • EPF
  • SOCSO
  • Medical Leave entitlement of 12 days per annum
  • Performance Related Allowance on a quarterly basis for confirmed employees
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