Product Advisor
7 days ago
OSREN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The Product Advisor is responsible for providing exceptional customer service, facilitating sales, supporting after-sales services, including machine repair, and contributing to the overall success of the company by assisting customers in selecting and maintaining the right products and services in-store.
Key Responsibilities:
- Customer Service and Sales
- Greet customers in a professional and welcoming manner.
- Engage actively with customers to understand their needs and recommend suitable products or services.
- Process sales transactions accurately, ensuring a seamless and positive shopping experience.
- Build long-term customer relationships by providing follow-up support and addressing queries promptly.
- Engage with customers in real-time through WhatsApp to address inquiries and provide product guidance.
- After-Sales and Product Support
- Assist customers with after-sales services, including coordinating machine repairs and product exchanges.
- Maintain accurate records of after-sales cases and ensure timely resolution.
- Coordinate the execution of machine repairs to ensure timely and efficient service.
- Store Maintenance and Inventory Management
- Maintain a clean, organised, and inviting showroom environment.
- Ensure product displays are neat, fully stocked, and aligned with the company's branding standards.
- Support inventory management, including stock replenishment and reporting discrepancies.
- Assist with receiving and organising new stock deliveries as needed.
- Administrative Support
- Perform administrative tasks such as data entry, report generation, and documentation related to sales and after-sales activities.
- Prepare and maintain records of daily sales and showroom operations for management review.
- Manage customer feedback and suggestions, forwarding them to relevant departments when necessary.
- Assist with the preparation of promotional materials or special events in the showroom.
Qualifications and Skills
- Minimum SPM or equivalent
- Proficiency in Bahasa Malaysia and English (spoken and written). Additional languages are an advantage.
- At least 1 year of experience in customer service, or after-sales service is preferred but not mandatory.
- Familiarity with after-sales processes or basic technical troubleshooting is a plus.
- Strong communication skills with a friendly, customer-focused attitude.
- Detail-oriented and organised.
- Problem-solving mindset, especially for after-sales and repair coordination.
- Willing to learn about the company's products and services.
Entry level
Employment typeFull-time
Job functionBusiness Development and Sales
IndustriesProfessional Training and Coaching
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