Product Advisor

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia OSREN Full time

OSREN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

The Product Advisor is responsible for providing exceptional customer service, facilitating sales, supporting after-sales services, including machine repair, and contributing to the overall success of the company by assisting customers in selecting and maintaining the right products and services in-store.

Key Responsibilities:

  1. Customer Service and Sales
    • Greet customers in a professional and welcoming manner.
    • Engage actively with customers to understand their needs and recommend suitable products or services.
    • Process sales transactions accurately, ensuring a seamless and positive shopping experience.
    • Build long-term customer relationships by providing follow-up support and addressing queries promptly.
    • Engage with customers in real-time through WhatsApp to address inquiries and provide product guidance.
  2. After-Sales and Product Support
    • Assist customers with after-sales services, including coordinating machine repairs and product exchanges.
    • Maintain accurate records of after-sales cases and ensure timely resolution.
    • Coordinate the execution of machine repairs to ensure timely and efficient service.
  3. Store Maintenance and Inventory Management
    • Maintain a clean, organised, and inviting showroom environment.
    • Ensure product displays are neat, fully stocked, and aligned with the company's branding standards.
    • Support inventory management, including stock replenishment and reporting discrepancies.
    • Assist with receiving and organising new stock deliveries as needed.
  4. Administrative Support
    • Perform administrative tasks such as data entry, report generation, and documentation related to sales and after-sales activities.
    • Prepare and maintain records of daily sales and showroom operations for management review.
    • Manage customer feedback and suggestions, forwarding them to relevant departments when necessary.
    • Assist with the preparation of promotional materials or special events in the showroom.

Qualifications and Skills

  • Minimum SPM or equivalent
  • Proficiency in Bahasa Malaysia and English (spoken and written). Additional languages are an advantage.
  • At least 1 year of experience in customer service, or after-sales service is preferred but not mandatory.
  • Familiarity with after-sales processes or basic technical troubleshooting is a plus.
  • Strong communication skills with a friendly, customer-focused attitude.
  • Detail-oriented and organised.
  • Problem-solving mindset, especially for after-sales and repair coordination.
  • Willing to learn about the company's products and services.
Seniority level

Entry level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Professional Training and Coaching

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