Product Advisor

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia OSREN Full time
Job Description

The Product Advisor is a key member of the OSREN team, responsible for delivering exceptional customer service, driving sales, and supporting after-sales services. This role requires a strong ability to understand customer needs and provide tailored solutions.

Main Responsibilities:
  1. Customer Service and Sales
  • Engage with customers to understand their requirements and recommend suitable products or services.
  • Process transactions accurately and ensure a seamless shopping experience.
  • Build long-term relationships by providing follow-up support and addressing queries promptly.
  • Communicate with customers in real-time through various channels.
After-Sales and Product Support
  • Assist customers with after-sales services, including machine repairs and product exchanges.
  • Maintain accurate records of after-sales cases and ensure timely resolution.
Store Maintenance and Inventory Management
  • Maintain a clean and organised showroom environment.
  • Ensure product displays are neat and fully stocked.
  • Support inventory management and reporting discrepancies.
Administrative Support
  • Perform administrative tasks related to sales and after-sales activities.
  • Prepare and maintain records of daily sales and showroom operations.
Requirements:
  • Minimum SPM or equivalent qualification.
  • Proficiency in English (spoken and written) and additional languages are an advantage.
  • At least 1 year of experience in customer service or after-sales service is preferred.
  • Familiarity with after-sales processes and basic technical troubleshooting is a plus.
  • Strong communication skills and a friendly, customer-focused attitude.


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