On-Site Logistics Assistant Team Leader
3 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job DescriptionPosted Monday, March 3, 2025 at 4:00 PM
Job Responsibilities:
- Oversee day-to-day operations
- Manage escalations with both carriers and customers
- Facilitate prompt issue resolution and address customer service complaints
- Timely forward suggested corrective actions or issues needing additional attention to the Logistics Manager
- Provide shipment routing or tracking support to the team as needed, to ensure adequate coverage of service
- Distribute and maintain a balanced workload efficiently among team members
- Regularly review team's shipment volume data to ensure fair distribution of workload amongst the team
- Review findings with Logistics Manager to discuss any necessary adjustment in team resources to efficiently support the volume
- Monitor team KPIs (key performance indicators) and identify and implement improvement opportunities
- Run other standard or ad hoc reports as needed to support customer or internal team needs
- Monitor and maintain team's data integrity and quality of TMS data input
- Monitor the team's tracking performance daily and ensure tracking is up-to-date
- Consistently seek out opportunities to eliminate inefficiencies and improve overall team productivity, from both a process and systems standpoint
- Identify and initiate technical enhancements, via the on-time feature process, including calculating and providing cost justification of requested IT/ALA enhancements
- Manage IT projects and special projects
- Capture and maintain list of team's Kudos & Complaints and provide Kudos to marketing team as requested
- Ensure client satisfaction
- Prepare and participate in client presentations and regular meetings
- Travel to client locations as needed
- Participate in the interview process for potential new team members
- Draft and maintain training schedules for new team members
- Provide training for new and existing team members as needed, or delegate training responsibilities to appropriate existing team members
- Training and support for internal and external users of TMS system (ALA/OTM)
- Act as back up to the Logistics Manager as requested
- Schedule team coverage and cross training initiatives
- Manage on-call shift for team members
- Supervise and manage employees in regards to:
- Time sheets and time off
- Performance reviews and Personal Development Plans (PDPs)
- Disciplinary action and corrective counseling
- Policy compliance
- Coaching
- Employee growth and development
- Participate in sales, marketing, and business development, including:
- Publications and articles
- Marketing campaigns
Education or Experiences:
- Bachelor's or equivalent college degree - focus in Logistics preferred
- International logistics experience preferred: transportation, customs, warehousing, supply chain principles, geographical concerns, political nuances of economic zones
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