Executive, Product Support

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Teleport Full time

ABOUT US

At Teleport, our mission is to move things across Southeast Asia better than anyone else. We are an integrated end-to-end logistics solution, making it seamless for freight forwarders, shippers, eCommerce platforms, and small merchants to transport goods in a fast, reliable, and cost-effective manner.

We transport cargo every day to over >110 stations across Asia on behalf of our customers, and coordinate with many Cargo Terminal Operators (CTOs). We rely heavily on CTOs and ground handlers to ensure we can maximize our ability to sell and transport cargo. The efficiency of cargo movements relies heavily on how our system integrates with the data captured at the CTOs. If we can ensure complete data integrity, we will win.

A DAY IN A LIFE

You can expect your days to be pretty varied at Teleport. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

Responsibilities:

  • Manage and resolve support tickets across multiple products in a 24/7 rotating schedule.
  • Efficiently prioritize and multitask, balancing ticket resolution with side projects.
  • Troubleshoot issues, provide solutions, and escalate cases when necessary.
  • Communicate effectively with both internal and external stakeholders, ensuring clear and professional interactions.
  • Utilize Google Sheets, Excel, and other Google productivity tools for reporting and data management.

Qualifications & Experience:

  • Experience in a tech or SaaS environment.
  • Ability to work under high-pressure situations, handling multiple tickets simultaneously.
  • Strong proficiency in Google Sheets / Excel for data analysis and reporting. Knowledgeable in Vlookup and Pivot table.
  • Excellent written and verbal communication skills in English.
  • Ability to work in a 24/7 shift rotation.
  • A team player with strong problem-solving skills and adaptability.

Minimum Requirements:

  • At least an undergraduate degree in Computer Science, IT, or a related field.
  • 0-2 years experience in a technical support role.
  • Comfortable with Microsoft Excel and has used it in prior work.
  • Strong attention to detail with the ability to see the bigger picture.
  • Experience with ticketing systems (e.g., Jira, Zendesk, YellowAI) is a plus.
  • Basic knowledge of API troubleshooting or technical support is a plus.

At Teleport, we're all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you're passionate about making a difference, we'd love to hear from you

Apply now and help us build the future of air logistics

#J-18808-Ljbffr

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