Tech Recruiter
3 weeks ago
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The Project Manager (TS) for the Network Operations Center (NOC) team is responsible for overseeing the efficient operation, performance, and continuous improvement of the NOC. This role involves managing a team of Tech Support (NOC) Engineers who monitor, maintain, and troubleshoot the organization's software application to ensure optimal performance and minimal downtime.
Key Responsibilities:- Lead and manage the offshore team of 11~ Tech Support (NOC) engineers.
- Provide product and technical training to the team.
- Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk.
- Proactively monitors project execution to effectively identify risks, issues, dependencies as they arise throughout the project lifecycle. Assesses the impact on the benefit realization for the projects and takes action to minimize impact, actively challenging and removing obstacles.
- Takes ownership of critical issues and ensures resolution within agreed timescales and implements mitigating plans against identified risks and issues.
- Collaborates and builds positive stakeholder and business partner relationships providing regular updates to resolve high priority issues affecting the project.
- Provides timely reports on project status, risks and issues, evaluating project performance based on management information.
- Computer Science, Bachelor or above, with at least 5 years' experience in managing end-to-end software development or NOC projects.
- Required language(s): Mandarin (Speak, Write, Read), and English.
- Excellent understanding of the NOC management, best practice techniques on project delivery.
- Confident in holding dialogue with senior management across functions and regions.
- Excellent people performance management, planning and organization skill.
- Ability to work with a diverse and geographically dispersed project teams.
- Holder of Project Management Professional (PMP) Certification would be an advantage.
Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia?
- How much notice are you required to give your current employer?
- How would you rate your Mandarin language skills?
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