Training Support Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia AIHQ - theaihq Full time

AIHQ is a leading consulting and training agency specializing in helping professionals enhance their productivity and career potential with AI tools, especially ChatGPT. We provide tailored training and consultancy services to diverse industries, ensuring the successful integration of AI into their workflows. Our team includes HRD-certified trainers and experienced AI specialists who are committed to delivering practical, hands-on learning experiences.

Job Description:

We are looking for a dedicated Training Support Representative to join our team. The successful candidate will play a crucial role in managing participant communications, ensuring smooth enrollment processes, and providing ongoing support to clients throughout their training journey with AIHQ.

Responsibilities:
  1. Participant Communication: Reach out to and follow up with participants who have signed up for training programs.
  2. Enrollment Management: Assist in managing the enrollment process, including sending confirmation emails, answering queries, and ensuring all necessary documentation is completed.
  3. Support Delivery: Provide exceptional support to participants before, during, and after training sessions to ensure a positive learning experience.
  4. Feedback Collection: Gather feedback from participants to help improve future training sessions.
  5. Administrative Tasks: Handle administrative duties related to training sessions, such as preparing materials, coordinating schedules, and managing grant applications and reviews.
Requirements:
  1. Strong communication and interpersonal skills.
  2. Attention to detail and organizational abilities.
  3. Experience in customer service or support roles is preferred.
  4. Familiarity with AI tools like ChatGPT is a plus but not mandatory.
  5. Ability to work independently and as part of a team.
Seniority level

Entry level

Employment type

Contract

Job function

Human Resources

Industries

Business Consulting and Services

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