Service Lead
1 week ago
The Service, Regional Lead is a senior leadership position responsible for overseeing and coordinating the performance and operations of multiple branches or service locations within a designated region. The Regional Lead is accountable for achieving regional business objectives, ensuring consistent service quality, and fostering collaboration among branch teams.
ROLES & RESPONSIBILITIES:
- Provide strategic direction, leadership, and management to the branches within the assigned region, driving a customer-centric culture and ensuring alignment with company goals and values.
- Oversee the operational performance of branches within the region, focusing on efficiency, cost control, and adherence to company policies and procedures. Monitor key performance metrics and implement strategies to achieve operational targets.
- Maintain a strong focus on customer satisfaction across the region. Ensure that all branches consistently deliver exceptional service, address customer concerns promptly, and maintain a positive customer experience.
- Lead and manage branch technician or driver in the region, providing guidance, mentorship, and performance management. Foster a collaborative environment that encourages teamwork and the sharing of best practices.
- Optimize resource allocation within the region, including staffing levels, budget management, and spare part inventory control, to ensure efficient operations and cost-effectiveness.
- Monitor and analyse branch performance metrics, such as Spare part inventory, customer feedback, operational efficiency, and employee productivity. Use data-driven insights to identify areas for improvement and implement corrective actions.
- Analyse regional performance data, customer feedback, and market trends to identify areas for improvement and recommend action plans to address any issues.
TO BE A SUCCESSFUL CANDIDATE:
- Minimum Diploma Certificate or Bachelor's degree or equivalent experience.
- 2-5 years' experience in administrative or customer service field.
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