Lead ServiceNow Developer

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time
About the Role
As part of its Technology Platform strategy, Swift is rapidly expanding its ServiceNow implementation to help teams work better while eliminating redundancy and inefficiency for the product tribes and our internal customers. In this context, the company is looking for an experienced ServiceNow software engineer to enhance the ServiceNow implementation according to its roadmap.

Together with the squad, you will have the ability to participate in the development of one of the fastest growing offerings in the history of Swift. You work hand in hand with the other developers of your squad to provide the requested functionalities end-to-end. You will receive the necessary support from your chapter lead based in Kuala Lumpur to ensure your success.

Connect today; Let's define the roadmap of our future together by making an impact

What to expect:

  • Design, develop, and implement solutions using ServiceNow platform capabilities.
  • Collaborate with multi-functional teams to gather and understand business requirements.
  • Customize and configure ServiceNow applications based on business needs.
  • Develop and maintain ServiceNow workflows, forms, scripts, and reports.
  • Provide technical expertise and support for ServiceNow implementations.

What will make you successful?

Essential Requirement for the role:

  • Bachelor's degree or equivalent experience in computer science, Information Technology, or related field.
  • More than 8 years of hands-on experience working with ServiceNow.
  • In-depth knowledge of ServiceNow platform, including but not limited to Incident Management, Organizational Change, and Service Catalog.
  • Experience in ServiceNow development, scripting (JavaScript), and integrations.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proven experience in ServiceNow development and customization.
  • Certification Certified Application Developer/ ServiceNow Certified System Administrator (added advantage).
  • A solid programming/coding experience in Java & JavaScript.
  • Understanding of web-browsing technologies (HTML, CSS and AJAX practices) and SOA technologies (micro-services, REST, SOAP).
  • Familiar with Unix shell and basic Windows administration.
  • Experience with CI/CD development & deployment tools (i.e. Ansible, Maven, Jenkins, Nexus and Git), SQL (i.e. Relational Database (e.g. Oracle, Postgres), NoSQL Databases (e.g. Elasticsearch)) and cloud technology providers (i.e. AWS) would be an advantage.
  • A practical working experience in an Agile development (SCRUM) context.
  • A passion for technology and an interest in staying up to date with the latest technology innovations.

The ideal candidate profile for the role:

  • Takes Accountability for Delivering Results: Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.
  • Demonstrates Operational Excellence: Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction.
  • Expands knowledge: Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organisation capability and gain business advantage.
  • Business Understanding and Commercial Sense: Applies understanding of how different divisions contribute to meeting Swift's business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance.
  • Builds and reinforces cost relationships: Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and Swift's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.
  • Leads with a team focus: Forms and mobilises teams; contributes to team effectiveness through people management or professional leadership; respects diversity and encourages others to do so; provides motivational opportunities and recognises differences in team member contributions; serves as a role model by living Swift values.
  • Communicates effectively: Communicates effectively across a wide range of practical or theoretical issues; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives, and business situations; acknowledges and respects other views.

For more info about the role, via LinkedIn you may reach out to the following persons:

You may want to reach out to the recruiter for more information via LinkedIn; Victor Ooi, Senior Talent Acquisition or Harinath Mathavan - Senior Director of Engineering, Hiring Manager for this role.

What we offer

We put you in control of your career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.

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