Team Manager
6 days ago
- Full-time
Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager for Web Hosting - Technical Sales. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
Managers in this role get to:
- Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance, and attrition.
- Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
- Influence the lives of others: Develop, train, and manage team members.
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.
- Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
- Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Keep leaders informed: Relay important information in the form of timely and accurate reports.
Our most successful candidates will have:
- At least 2 years of experience in a similar role
- Experience and knowledge in technical sales
- Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues
- Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner
- Strong customer orientation when managing communications and issues
- The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team player
- Ability to think outside of traditional roles to evaluate business implications
- Can speak Mandarin and Cantonese, preferably a native speaker, and English
All your information will be kept confidential according to EEO guidelines.
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