Operations Engineer Lead

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time
About the Role
We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organization can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.

We're unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions. Role needs to be KL based because the full team is based in KL.

Are you a servant leader with a passion for coaching people in the System Engineering practice and personal development? Do you thrive in an autonomous environment that fosters innovation and creativity? We are seeking a M365 expert with excellent coaching abilities to lead the System Engineer Chapter. Based in Kuala Lumpur, you will be working as a member of a dynamic team that is responsible for integration of the M365 functionalities within Swift. By joining our Tribe, you will have the opportunity to create solutions in an Agile way as part of a collaborative and dynamic team. Even if you are not sure if you are an exact fit, we want to talk to you. At SWIFT, we believe in "One Team" and developing high performing teams. You will have support from our senior leadership team to grow into your potential as a leader.

Responsibilities:
  • Lead the Chapter's craftsmanship evolution (developing and steering the Chapter members on the 'how').
  • Foster a collaborative environment where chapter members can freely exchange knowledge and ideas, promoting the growth and improvement of System Engineering practices throughout the organization.
  • Mentor the members of the chapter on their personal development and growth path, facilitate their performance reviews, and conduct regular performance dialogues.
  • Foster a diverse and skilled workforce, continuously improving existing capabilities or developing new ones based on the organization's requirements.
  • Hire and onboard new chapter members.
  • Contribute to the organization's strategy and vision, by offering a broad range of ideas regarding collaboration tools and devices.
  • Integrate and deploy M365 functionalities.
  • Validate proposed solutions in relation to current and future End User Services environment.
  • Understand technological trends in own area of responsibility and apply this knowledge to bring solutions to the customers.
  • Challenge the status quo, and think out of the box for alternative/most efficient solutions.
Qualifications:
  • Passionate about people mentoring, with an inspiring hands-on approach, and keen to help others achieve their potential, to grow and succeed.
  • Autonomous, empowered with the ability to adapt and respond to change.
  • Strong focus on providing excellent customer service and maintaining high standards of quality, with outstanding communication abilities.
  • Eager to learn, inquisitive, proactive, and enjoys working collaboratively with others to achieve goals.
  • Capacity to innovate, think out of the box and connect the dots: challenge the status quo, and think out of the box for alternative/most efficient solutions.
  • Strong ability to collaborate and communicate effectively with individuals at all levels and across different departments; proactive, inquisitive, and optimistic attitude.
  • Experience of working in environments as a system engineer.
  • Proficient in English (spoken and written).
  • Knowledge in collaborative tools (JIRA & ServiceNow) is required.
  • University degree in Computer Science, Electronic Engineering or equivalent experience.
  • Prior experience as a System Engineer with Microsoft technologies.
  • Knowledge in Microsoft M365 (Teams, SharePoint, Intune, Azure...) is an asset.
  • Previous experience as people manager.
  • Knowledge/Experience in Agile methodology is an asset.
What we offer:

We put you in control of your career.

We give you a competitive package.

We help you perform at your best.

We help you make a difference.

We give you the freedom to be yourself.

We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.

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