Senior Manager, GBS Training

Senior Manager, GBS Training & Enablement

Job Description SummaryJob Description

Job Description:

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and its no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

The Global Business Services (GBS) team helps drive BD forward by seeking out and implementing innovative ways to operate effectively and efficiently.

The Senior Manager, GBS Training & Enablement will be accountable for providing strategic and thorough training partnership to formulate training approaches and solutions in alignment with the business strategy. This role serves as a global training business partner to Finance and GBS functional and cross-functional service lines focusing on gathering business requirements, reviewing performance indicators, conducting training needs analysis, and providing training solutions that create value for customers. In addition, this person will provide training expertise, consultation, tools, and action plans to support functional, cross-functional, and/or enterprise-wide implementations, launches, and/or run state requirements for GBS and Finance function service lines (systems, technology, processes, people, etc.). The GBS Training & Enablement manager will partner with and engage client groups and senior, cross-tier stakeholders (GBS LT, GSO, Corporate L&D, Functional Leaders, BU/Segment Leaders) to gather feedback, maintain transparent communication, and ensure alignment between customer needs and training solutions. This position will report to the GBS Training & Enablement Lead.

Key Responsibilities:

• Serve as Training & Enablement partner to service lines within Global Business Services (GBS) and Finance function as a strategic business partner focusing on:
  • Partnering with stakeholders and business leaders to gather and analyze business strategies, organizational capability requirements, assess training needs and delivery outcomes.
  • Conducting intake with customers, using business goals information, performance indicators, organizational trends, and insights to assess and identify training / capability building needs.
  • Formulating training solutions that may include training prioritization, skills/competencies need assessment, target audience analysis, development of learning and training objectives, curriculum design/learning journey mapping, success profiles, competency model application, training interventions/action plans, and/or application of standardized learning tools.
  • Partnering with Organization Change Management to develop and deliver communications on offerings.
• Support assessment and design of value creation opportunities in training & enablement space including business case development, customer requirements development, and stakeholder materials.
• Provide training expertise, consultation, tools, and action plans to support functional, cross-functional, and/or enterprise-wide implementations, launches, and/or run state requirements impacting GBS service delivery (systems, technology, processes, people, etc.).
• Apply project management principles and tools to document, articulate and deliver training support including definition/scope, identification of key stakeholders, training deliverables, progress reporting, risks/roadblocks, and success measures.
• Develop playbook on design of training strategy, persona-based curriculum, training delivery and effectiveness/measurement tracking including training ROI, metrics (KPIs), and insights.
• Support and participate in enterprise training communities of practice to maintain alignment in training solutions and customer experience. Share external/internal training benchmark information, lessons learned, and best practices.
• Identify, recommend, and implement continuous improvement opportunities to optimize the standards of training practices, interventions, interdependencies, and tools.
• Interface with vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role. Oversee sub-contractors providing training services to GBS.
• Lead special projects and initiatives as assigned.

Qualifications and Skills:

• Understanding and practical application of adult learning principles, ADDIE Model, Kirkpatrick evaluation model, learning delivery methods, competency models, curriculum design, and LMS.
• Superb track record in developing and executing successful training programs.
• Self-motivated/self-starter with the ability to work effectively in an ambiguous, virtual, matrixed environments.
• Strong relationship management, listening skills, and demonstrated track record building strong stakeholder engagement and influencing skills.
• Effective communication skills with employees and stakeholders at all levels of the organization and external partners, as needed.
• Understanding and application of basic project management tools and practices to lead a training project and/or connect training support to a business project plan.
• Inclusive, flexible, and adaptive in working in a global environment, across time zones with remote colleagues and stakeholders.

Education and Experience:

• Bachelor's degree in education, training, human resources, or a related field.
• 7+ years experience in GBS environments or related corporate function (Finance, Procurement, Supply Chain) providing strategic training in business partnering / consultative roles. This includes experience analyzing business requirements, conducting training needs analysis, formulating training solutions, and measuring training effectiveness.
• 2+ years supporting training workstream in global transformation programs encompassing new systems and operating model changes.

Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself. We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate based on race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

PHL Manila - Makati City (Cielo)

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