Online Customer Service

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Da Vinci Clinic Full time

This job is for an Online Customer Service & Sales Representative (Chinese Speaking) located in Mid Valley, Kuala Lumpur. You might like this job because it involves interacting with patients and clients online to provide support and showcase Da Vinci Clinic's commitment to excellence.

Job Overview:
We are seeking a dedicated and empathetic Online Customer Service Representative to join our team. This role involves interacting with patients and clients through various online channels to provide support, resolve issues, and ensure satisfaction. As the first point of contact, you will play a vital role in representing the Da Vinci Clinic's commitment to excellence.

If you have a passion for customer service and sales, enjoy interacting with people, and thrive in a fast-paced environment, we want to hear from you

Key Responsibilities:

  • Respond promptly to inquiries via email, live chat, and social media platforms.
  • Provide detailed information about our services, treatments, and appointment procedures.
  • Assist patients with scheduling appointments, rescheduling, or cancellations.
  • Proactively recommend and upsell products/services based on customer needs and preferences.
  • Troubleshoot and resolve patient concerns or escalate issues to the appropriate department when necessary.
  • Maintain accurate records of patient interactions in our CRM system.
  • Educate patients on post-treatment care and preparation guidelines when applicable.
  • Gather feedback and identify areas for service improvement to enhance the patient experience.
Job Requirements

What We Are Looking For:

  • Customer-Focused: A compassionate individual who prioritizes patient satisfaction and comfort.
  • Strong Communication Skills: Excellent written and verbal communication in English, Chinese & Bahasa Malaysia to convey complex information clearly and empathetically.
  • Problem Solver: Ability to think critically and provide effective solutions.
  • Tech-Savvy: Proficiency in using online communication tools, CRM software, and basic office applications.
  • Organized: Strong time management skills to handle multiple tasks efficiently.
  • Team Player: Willingness to collaborate with internal teams to ensure seamless patient care.

Qualifications:

  • High school diploma or equivalent; additional certifications or degrees in healthcare administration or customer service are a plus.
  • Previous experience in customer service, preferably in a healthcare or clinic setting.
  • Familiarity with medical terminology and healthcare procedures is desirable.
  • Ability to work flexible hours, including evenings and weekends if required.
  • Soft Skills: Strong persuasion skills, problem-solving abilities, and resilience in handling customer concerns.
Skills
  • Verbal Communication Skills
  • Organizational Communications
  • Computer Literacy
  • Customer Support
Company Benefits
  • Medical Claims: Claim up to RM500 annually for Medical Claims
  • Medical Check up: Annually medical check up
  • Aesthetic Treatments: FOC Aesthetic Treatments
  • CNY: Free CNY holiday
  • Increment & Bonus: Yearly Increment & Bonus based on performance

G.R.A.C.E.G. GROWTH & DEVELOPMENT
R. RESILIENCE THROUGH INNOVATION
A. ALIGNMENT & UNITY
C. COMMITMENT TO EXCELLENCE
E. EMPOWERING PATIENT - CENTRIC CARE

#J-18808-Ljbffr

  • Kuala Lumpur, Kuala Lumpur, Malaysia Datasafe Online Sdn Bhd Full time

    Direct message the job poster from Datasafe Online Sdn BhdManaging Director @ Datasafe Online | Cyber Security | DigitalisationCompany DescriptionDatasafe Online Sdn Bhd, established in 2008, provides full cloud solutions from Security Software to Cloud Infrastructure to Cloud Disaster Recovery and Internet Bandwidth Solution in Southeast Asia Market. We...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Full time

    Online Community Manager (Social Media Engagement)Hytech WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaDirect message the job poster from HytechResponsibilitiesOverseeing and managing a team that is responsible for addressing, administering, and reviewing owned responses content on all online social media platforms, such as TrustPilot, App...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GoGoX Full time

    We are seeking a dedicated (Senior) Customer Service Representative to provide logistical support and handle customer inquiries. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience. The role includes both phone and online communication, with potential leadership opportunities for those...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GoGoX Full time

    We are seeking a dedicated customer service representative to provide logistical support and handle customer inquiries at GoGoX. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience.Key Responsibilities:Handle customer queries and logistics arrangements via phone and online...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Pentavite Malaysia Sdn Bhd Full time

    About Us:Pentavite Malaysia Sdn Bhd is a leading company in the industry, and we're looking for a talented E-Commerce Operator to join our team. As an E-Commerce Operator, you'll play a crucial role in driving our online business forward. If you have a passion for e-commerce and excellent communication skills, this could be the perfect opportunity for...

  • Online Commerce Leader

    11 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Transformative Full time

    Job SummaryWe are seeking a talented Online Commerce Leader to join our team and drive our ecommerce business forward.Key ResponsibilitiesDevelop and implement comprehensive ecommerce strategies to increase sales, enhance customer experience, and optimize website performance.Oversee all aspects of online commerce, including business planning, content...


  • Kuala Lumpur, Kuala Lumpur, Malaysia KITSUI Full time

    KITSUI is a dynamic and supportive environment where we connect with customers on social media and online shops. As a Customer Service Representative, you will play a key role in handling customer interactions across multiple digital platforms, ensuring exceptional service and brand engagement.Key ResponsibilitiesRespond promptly to direct messages,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Moomoo Financial Inc. Full time

    Job Responsibilities:Responsible for local and overseas customers/clients, using English, Malay, and Chinese.Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email, and live chat.Assist customers/clients with trading account registration, onboarding, and verification processes.Provide...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy Full time

    As an Online Retail Specialist at Wealth Mastery Academy, you will be responsible for uploading, updating, and maintaining accurate product listings on e-commerce platforms.Key Skills and QualificationsBachelor's degree in Business, Marketing, E-commerce, or a related field.1-3 years of experience in e-commerce, digital marketing, or a related field.We value...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Moomoo MY Full time

    Moomoo MY Kuala Lumpur City, Federal Territory of Kuala Lumpur, MalaysiaCustomer Service OfficerMoomoo MY Kuala Lumpur City, Federal Territory of Kuala Lumpur, MalaysiaResponsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.Respond to customer/client inquiries and provide comprehensive support via...

  • Team Lead

    5 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    About UsTrip.com Group is a global leader in online travel services, committed to providing exceptional customer experiences across our platforms. Our company has grown significantly over the years, expanding into new markets and developing innovative products to cater to diverse customer needs.Job RoleAs a Team Leader, you will play a critical role in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Customer Service Executive (Based in Singapore, Open for Fresh Grad)Company Background:We are representing a multi-national workspace company in Singapore. Currently, as they are expanding, they are looking for a Customer Service Executive.Job Responsibilities:Deliver exceptional customer service: Welcome and assist the members, visitors, and guests.Manage...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad (Schweiz) AG Full time

    Job DescriptionWe are seeking a dedicated and customer-focused professional to join our team in Kuala Lumpur.Main Responsibilities:Answering Calls: Respond to calls from branches, agents, and customers regarding Unit Trusts.Customer Service: Provide exceptional service to customers and agents who walk in at the counter.Follow-up: Follow up on incomplete...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Pentavite Malaysia Sdn Bhd Full time

    About the Role:Pentavite Malaysia Sdn Bhd is seeking an experienced E-Commerce Operator to join our team. In this role, you will be responsible for managing our online store operations, including product listing, platform management, coordination with warehousing teams, and customer service to ensure a seamless online shopping experience.The successful...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Dr Clear Aligners Group Full time

    Customer Service Executive (Treatment Coordinator)Posted 2 days ago • Closing 4 Jan 2025Good verbal and written communication skills in Bahasa Malaysia, Mandarin and English. Prefer Mandarin speaking candidates as Customer Service Executives will have to deal with Mandarin-speaking clients.Minimum 2 years of related working experiencePossess minimum...


  • Kuala Lumpur, Kuala Lumpur, Malaysia KK ONG INTERNATIONAL SDN BHD Full time

    Company OverviewKK ONG INTERNATIONAL SDN BHD is a dynamic and forward-thinking company that offers exciting opportunities for career growth and development. Our mission is to provide high-quality education and training services that meet the needs of our clients.Job DescriptionWe are seeking a highly skilled Business Operations Administrator to join our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gulf Marketing Group (GMG Group) Full time

    Welcome to GMGWe are a dynamic and growing company with a passion for sports and fitness. Our goal is to provide innovative products and services that inspire active lifestyles.About the JobWe are seeking a Digital Marketing Executive for E-commerce to join our team. As a key member of our digital marketing team, you will be responsible for developing and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Clicksmart Full time

    As a Digital Marketer at ClickSmart, you will be responsible for enhancing our online presence and improving customer engagement. Your key responsibilities will include:Developing and implementing digital marketing strategies to drive business growth.Managing search engine optimization (SEO) and search engine marketing (SEM) efforts to improve online...


  • Kuala Lumpur, Kuala Lumpur, Malaysia KITSUI Full time

    This job is a Customer Service Specialist who connects with customers on social media and online shops. You might like this job because it blends problem-solving with creativity while helping people feel valued and heardWe're looking for a Customer Service Specialist to join our team This role is ideal for someone with 1-3 years of experience in customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Shared Services Sdn Bhd Full time

    This job is a Customer Service Executive at Shangri-La, offering complimentary hotel stays, training, and career growth. You might like this job because of the global work environment and the opportunity to provide service in Mandarin and Cantonese.RM 3500 - RM 5000Full-TimeJob DescriptionJob HighlightsComplimentary stay and staff rate at hotels of...