Collection and Recovery Manager

2 weeks ago


Klang, Selangor, Malaysia My FG Capital Sdn Bhd Full time
  • Lead and manage the collections team to ensure timely recovery of outstanding hire purchase payments and minimize overdue accounts
  • Develop, implement, and monitor effective collection strategies, including payment reminders, customer follow-ups, negotiations, and legal actions when necessary
  • Identify high-risk accounts early and implement tailored action plans to recover debts while maintaining customer relationships
  • Analyse collection performance data to identify trends, improve processes, and develop strategies to enhance recovery rates
  • Collaborate closely with the credit risk and approval teams to assess customer creditworthiness and provide input on credit policies and approval criteria
  • Ensure all collection activities comply with relevant legal and regulatory requirements, including fair debt collection practices
  • Prepare and present regular reports to management on collection performance, outstanding balances, delinquency trends, and potential risks
  • Handle escalated disputes and negotiate payment plans with customers to achieve satisfactory resolutions
  • Stay updated on industry best practices, legal changes, and market trends to continuously improve the collection processes

Job Requirements

  • Bachelor's degree in Finance, Business Administration, or a related field
  • Minimum of 5 years of experience in collections, credit control, or debt recovery management, preferably within the hire purchase or financial services industry
  • Strong understanding of credit risk management, debt recovery strategies, and relevant legal regulations
  • Proven leadership skills with the ability to motivate and manage a collections team effectively
  • Excellent communication, negotiation, and interpersonal skills, with the ability to handle difficult conversations professionally
  • Analytical mindset with strong problem-solving skills and attention to detail
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