Collections Team Lead and Strategy Developer
2 weeks ago
Job Overview:
At My FG Capital Sdn Bhd, we are looking for a seasoned Debt Recovery and Credit Risk Manager to join our finance team. The successful candidate will lead the collections team, develop collection strategies, and analyze data to improve recovery rates.
Key Responsibilities:
- Oversee the collections team to ensure timely recovery of outstanding hire purchase payments and minimize overdue accounts
- Design and implement effective collection strategies, including payment reminders, customer follow-ups, negotiations, and legal actions when necessary
- Monitor high-risk accounts and implement tailored action plans to recover debts while maintaining customer relationships
- Examine collection performance data to identify trends, improve processes, and develop strategies to enhance recovery rates
- Collaborate with the credit risk and approval teams to evaluate customer creditworthiness and contribute to credit policies and approval criteria
- Ensure compliance with relevant legal and regulatory requirements, including fair debt collection practices
- Provide regular updates to management on collection performance, outstanding balances, delinquency trends, and potential risks
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