Telesales

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia PeakXV Full time

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

Job Description

About the Role

We are seeking a Telesales to join our team on a contract basis. In this role, you will be responsible for identifying and qualifying leads, reaching out to potential clients, and promoting our services and subscription plans. Your goal is to build strong relationships with clients, understand their needs, and provide tailored solutions to enhance customer satisfaction.

Qualify leads as sales opportunities

Reach out to potential clients through calls, emails or messages

Present our company to potential clients and educate them about our services,subscription plans, and support in product launches

Identify client needs and suggest appropriate products/services

Tailor product solutions to increase client satisfaction

Build rapport and long-term trusting relationships with clients

Proactively seek new business opportunities in the market

Stay up-to-date with latest products/services and their price/payment plans

Qualifications

Prior experience in telesales, inside sales, or a similar role is an advantage.

Hands-on experience with sales techniques, including cold calling, is a plus.

Proven track record of meeting or exceeding sales quotas.

Strong understanding of sales performance metrics.

Excellent communication, negotiation, and interpersonal skills.

Positive attitude, proactive mindset, and strong problem-solving abilities.

Ability to deliver engaging and persuasive presentations.

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