Operation Manager, Asia Global Service

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Miki Travel Asia Full time

Miki Travel is a leading travel service provider, with a wealth of over 50 years of experience and expertise in providing a full range of travel products across the globe. We supply our travel agent partners across Asia with tailor-made and package tours, MICE services in a host of worldwide destinations, all backed by expert teams in a host of key locations.

We place technology and strong relationship building at the forefront of our business and believe that this has been the key to our success to date. We believe that our colleagues are our invaluable assets, and are looking for people with passion. At Miki Travel, we always aim to develop and grow along with our people; we provide ongoing training and staff development programs, to ensure they can deliver outstanding services.

Responsibilities
  • Oversee and manage the entire cycle of group operations, from online booking platforms to direct bookings and worldwide group handling, ensuring operational efficiency and effectiveness.
  • Develop and implement operational processes and policies that enhance service delivery and client satisfaction and ensure adherence to these standards across the team.
  • Utilize technology and innovative solutions to streamline operations, reduce costs, and improve the overall client experience.
  • Manage and resolve any operational issues or client grievances that arise, doing so in a timely and efficient manner.
  • Collaborate with other departments, such as sales, operations and marketing, to ensure a unified approach to client service and to capitalize on cross-functional initiatives.
  • Analyze operational data and market trends to make informed decisions that drive operational improvements and business growth.
  • Prepare regular reports on group operations performance, including analysis of client feedback and recommendations for future enhancements.
  • Lead, mentor, and develop the operations team to foster a culture of high performance, continuous learning, and professional development.
  • Ensure compliance with all legal, regulatory, and ethical standards pertinent to the operations within the region.
  • Manage resource allocation effectively, ensuring that staff, inventory, and financial resources are utilized optimally to meet client needs and operational goals.
Requirements
  • Degree holder, major in hotel / tourism management, supply chain & logistics, and other related disciplines.
  • Expertise in operational strategy and efficiency is essential for streamlining processes, optimizing resources, and maintaining service excellence.
  • Leadership skills in particular can sustain good morale for team motivation, staff development, and driving performance in a multicultural environment.
  • A minimum of 5 years of experience in the travel, tourism, or hospitality industry, with a proven track record in destination management operations.
  • At least 3 years in a managerial or supervisory role, with responsibility for team leadership and operational oversight.
  • Essential proficiency in English (both written and spoken). Chinese (written and/or spoken) is preferable.
  • Good track record of improving operational processes and implementing strategies that have increased efficiency, enhanced customer satisfaction, and driven revenue growth.
  • Prior experience working in a multicultural environment, ideally within the Asian market, showing an ability to adapt to different cultural business practices and client servicing approaches.
  • Experience with the latest industry-related IT systems and platforms for booking, CRM, and operational management.
  • Knowledge of and experience with the legal and regulatory frameworks governing travel and tourism operations in Asia and internationally.
  • Experience in budget management and financial oversight within an operations context, ensuring cost-effective resource allocation.
  • Short-notice or immediate available candidate is highly preferred.
  • Less experience will be considered as Operation Executive.
  • Fluent in Mandarin is preferable.

Interested parties please send your full resume with availability, current & expected salary to career.asia@group-miki.com.

Miki Travel is an Equal Opportunities Employer. The organization provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history. Only short-listed candidates will be notified. All information of candidates will be treated as strictly confidential and used for recruitment purposes only.

For more company information, please visit our website Miki Travel & LinkedIn to get a taste of employee life in Miki Travel's family

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

General Business

Industries

Travel Arrangements

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