Sales Operations Supervisor

4 days ago

Butterworth, Penang, Malaysia LAM RESEARCH Corporation Full time

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams' achievements. We strive to create an inclusive and diverse culture where everyone's contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they're inspired to unleash the power of innovation for a better world together, anything is possible.

Date: Jan 20, 2025

Location: Batu Kawan, Penang, MY

Worker Category: On-site Flex

Responsibilities
  • Works with company-wide cross-functional teams to provide timely and accurate forecasts to executive teams on Booking/Shipment/Revenue
    • Need to be able to quickly come up to speed on company products and leverage that learning to manage forecasts
    • Develop/maintain close relationship with overseas Sales and Regional Business Operations teams to achieve the desired forecast objectives; align with their input as well as provide directions back to the team to achieve company goals on a regular basis
    • Work closely with Sales/Finance/Business Development team to review and monitor commercial deals execution to ensure compliance and uphold company's business objectives
    • Support Sales, BD, and R&D team's effort in new business opportunities, and understand its potential impact to near-term & long-term business forecast
  • Manage configuration, non-standard requests, shipments lotting, and shipment delivery
    • Collaborate with overseas Account team and Order Fulfillment team to understand customer's specifications and configuration needs
    • Lead shipment configuration reviews with Manufacturing teams (based in both US and overseas) and Product Groups (based both in US and overseas) and provide timely and accurate configuration content to Supply Chain & Manufacturing team and achieve on-time tool delivery
    • Review and process customers purchase orders; ensure PO compliance to established commercial and legal terms for all shipments
    • Communicate with account teams on committed ship dates, and manage any ship date miss and recovery
    • Coordinate with manufacturing and shipping & logistics teams to ensure on-time delivery
    • Respond to any post-delivery issues, drive mitigation plan and root cause analysis by leading cross-functional alignment
  • Assist Corporate Business Development and Account Teams in preparing & hosting customer meetings to improve business outcomes
Who We're Looking For
  • Minimum of 6 years working in technology industry
  • Adaptable, flexible, open for new way of doing things
  • Good communication skills, bias to action, results driven
  • Strong analytical and problem-solving skills
  • Ability to multi-task, work in a cross-functional environment, lead and influence others for solutions
Preferred Qualifications
  • Operations or business background in semiconductor industry
  • Knowledge of CRM/SAP, Microsoft Office Applications
Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

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