Sales Desk Support

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Motorola Solutions Full time
Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

This role supports the Pelco and Avigilon international sales team with the relevant dashboard to monitor the sales activity and performance. The Sales Desk Support will act as a vital link between the sales team and customers.

Job Description

As a Sales Desk Support, you will be responsible for but not limited to the following:

  • Generate detailed and accurate sales quotes for products and services in response to customer and partner requests.

  • Accurately process customer transactions (quotes and sales orders).

  • Manage trade discounts.

  • Coordinate with sales, finance, operations, and logistics teams to ensure the smooth transfer of orders from initiation to completion.

  • Monitor order status and proactively resolve any issues that may arise during the order fulfillment process.

  • Maintain accurate records and documentation pertaining to quotes, orders, and customer interactions.

  • Collaborate with cross functional teams to improve customer experience within assigned territory.

Basic Requirements

  • Bachelor's Degree is highly desired

  • Prior experience in a sales support, order management, or similar role within a technology or communications company

  • Knowledge of channel/partner sales and account management principles and practices as applied in a Technology/SaaS environment

  • Understanding of sales process deal registration at technology, software or services company

  • Ability to handle multiple projects in a fast-paced environment while paying excellent attention to detail

  • Strong verbal and written communication skills

  • Excellent organizational skills

  • Problem-solving and dispute-resolution abilities

  • Can do attitude and strong time management skills

  • Ability to support the business in different time zones

  • Excellent verbal and written communication skills in English. Any additional language will be an added advantage

  • Experience in Salesforce/ CRM will be an added advantage

Travel Requirements: Under 10%

Relocation Provided: Domestic

Position Type: Experienced

Referral Payment Plan: Yes

Company: Motorola Solutions Portugal, Lda
EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.

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