Salesforce Administrator

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Logicalis Group (DE) Full time
Salesforce Administrator in Kuala Lumpur at Logicalis

As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.

We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis' positioning as well as our strategic vision for growth.

Responsibilities:

This is a varied business facing role, with the following responsibilities:

  • Maintain overall instances of Salesforce administration (Sales Cloud, Sales Einstein and Pardot) and platform tasks include user and license management, system configuration, change control, and enhancements.
  • Maintain security such as user accounts/roles/profiles/permission, sharing rules, field level security, content folder rights, groups, list view rights.
  • Act as the go-to for local Salesforce Users and regional Salesforce Admins.
  • Manage service requests and troubleshoot issues, working with diverse user groups and their business leads delivering quality support via ticket system.
  • Present changes/system enhancements, integration opportunities and overall training to diverse audiences.
  • Assist in conducting training of Business Owners for new features and help with roll-out.
  • Manage mass imports and exports of data.
  • Undertake additional projects as directed by management.
    • Identify and gather requirements from users and stakeholders.
    • Interact directly with managers and end users as necessary to analyse project objectives and capability requirements.
    • Communicate with project managers, users and other business application developers to design solution integration strategies and ensure successful application integration.
    • Work together with development team (outsourced) to develop customized solutions within Salesforce platform to support business functions and meet management objectives, business requirements, and company goals.
    • Write training document and provide user training for newly developed functionality.
    • Monitor user adoption.
    • Test stability and functionality of the application.

Requirements:

  • Degree in Computer Science, Software Engineering, or equivalent.
  • Salesforce product knowledge and 3 years hands-on administration experience with Sales Cloud.
  • Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
  • Ability to perform Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.
  • A proactive attitude to platform enhancements.
  • A desire to implement best practice solutions.
  • Available and responsive to questions.
  • Excellent relationship-building skills and ability to liaise with stakeholders at all levels.

Interested applicants please submit your application with your expected salary and notice period to be considered for the role. We regret that only shortlisted candidates will be notified.

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