Application - Clinical, Specialist
2 days ago
- Salary Range MYR 3,000 - 3,999
- Country Malaysia
- Manage queries from internal and external customers and provide technical support to any problems encountered by users.
- Conduct instrument installation or refresher training.
- Plan, organize and conduct courses/seminar/workshop on products for customers.
- Work with the relevant sales person to meet the sales team's demonstration commitments.
- Provide technical training to sales representatives and collaborate with them in developing and planning of sales & marketing related activities.
- Maintain an in-depth and current knowledge of the users' application needs.
- Provide regular feedback and reports on market and competitive situations to Sales Managers/Product Support Manager.
- Prepare weekly activities report to the Supervisor when required.
- Comply with ISO quality management system requirements.
- Perform other related duties and responsibilities as may be required from the Superior from time to time.
- Bachelor's degree (Master's degree is a plus) in Biomedical Sciences or Medical Laboratory Technology, with a minimum of 1-2 years of working experience in the application support field, clinical laboratory or related.
- Good understanding of current medical laboratory methodologies, protocols and QC will be an advantage.
- Preferably with 1-2 years in the lab/application support field.
- Effective communication skills to articulate technical and product information clearly to both internal and external customers.
- Responsible, independent, well-organized and a good team member.
- Able to base in Penang.
- Possess own transport and willing to travel; allowance is given accordingly.
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