Risk Application Support Engineer

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Sperton Global AS Full time

Job Responsibilities:

  • Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application.
  • Support during business hours and provide 24x7 on-call support.
  • Provide Level 2 support on user queries/requirements and production issues raised.
  • Investigate production issues, responding based on production defect severity SLAs.
  • Manage and respond to users in a timely manner.
  • Log incident tickets for production issues and user queries.
  • Follow up on defect and incident closure to meet incident closure KPIs.
  • Ensure system availability as per respective agreed SLAs.
  • Ensure daily end-of-day execution for supported applications is completed successfully.
  • Perform annual Disaster Recovery (DR) exercises for supported applications.
  • Provide support to System Engineers on server-level patches/upgrades as applicable.
  • Ensure application incident & task documentation is properly updated for each production release.
  • Demonstrate enthusiasm, hard work, proactivity, and goal orientation, with excellent communication and presentation skills, professionalism, and attention to detail.
  • Proven ability to work and resolve production incidents under strict time constraints, providing workarounds using Java snippets, Unix shell, or DB scripts.

Job Requirements:

  • At least 5 years of hands-on application support experience in the banking industry.
  • Strong analytical and good problem-solving skills.
  • Ability to work in a fast-paced and team-oriented environment.
  • Experience in working with some of these technical platforms or programming languages: SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Java, Control-M, and Scripting.
  • Knowledge in the Risk domain, primarily on operational Risk, P & L, Enterprise Risk, and SAS Applications.
  • Good understanding of ITIL 4 methodology.

Contract Term: Permanent

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