Application Support
2 days ago
Cartrack Federal Territory of Kuala Lumpur, Malaysia
Application Support (Based Onsite)Cartrack Federal Territory of Kuala Lumpur, Malaysia
- Manage IT technical activities to achieve operational outcomes, including timelines, expected stakeholders experience, and prioritizing and allocating workflow;
- Provide timely and effective information and technical interpretation on IT matters, in a manner easily interpreted by stakeholders;
- Be the focal point or contact for all stakeholders and proactively understand & anticipate their business needs;
- Evaluate and respond to operational or service delivery issues to ensure that business risks are minimized;
- Monitor, review and analyse incident performance metrics and recurring issues/requests;
- Provide support for a range of devices, hardware, software, network, systems and other related technologies;
- Monitor the daily installation statistics and be responsible for technicians' productivity.
Requirements
- Degree in Information Technology &/Or Engineering;
- Minimum of 5 years experience in related industry and technical background with knowledge of technologies like GPS/GSM/Mobile Phone/Vehicles will be an advantage;
- Minimum of 2 years experience in working as a team;
- Team leading experience will be good to have;
- Fully computer literate with experience/knowledge in application usage and PC troubleshooting;
- Knowledge of Project Management is an advantage;
- Ability to use Excel to reconcile billing/reporting/data exports;
- Strong analytical problem-solving skills with the ability to think outside the box.
- Mid-Senior level
- Full-time
- Information Technology
- Industries
- Software Development
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