L2 Risk Application Support Engineer

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time
About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities
  • Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application.
  • Support during business hours and provide 24x7 on-call support.
  • Provide Level 2 support on user queries/requirements and production issues raised - Event / Incident and problem management
    • Investigate production issues and respond based on production defect severity SLAs.
    • Manage and respond to users in a timely manner.
    • Log incident tickets for production issues and user queries.
    • Follow up on defect and incident closure and meet incident closure KPIs.
    • Ensure system availability as per respective agreed SLAs.
    • Ensure daily end-of-day execution for supported applications completes successfully.
    • Perform annual Disaster Recovery (DR) exercises for supported applications.
    • Provide support to System Engineers on server-level patches/upgrades as and when applicable.
    • Ensure application incident & task documentation is properly updated for each production release.
    • Demonstrate enthusiasm, hard work, proactivity, and goal orientation, with excellent communication and presentation skills, professionalism, and attention to detail.
    • Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using Java snippets, Unix shell, or DB scripts.
  • Be proactive in identifying any potential risks in the production environment and flagging that to the development team or users.
Job Requirements
  • 5-7 years of hands-on application support experience in the banking industry.
  • Independent, proactive, and self-starter with excellent interpersonal and communication skills.
  • Strong analytical and good problem-solving skills.
  • Ability to work in a fast-paced and team-oriented environment.
  • Experience or willingness to work on a 24x7 on-call support roster.
  • Experience in working with some of these technical platforms or programming languages: SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M, and Scripting.
  • Knowledge in Risk domain, primarily on operational Risk, P & L, Enterprise Risk, SAS Applications.
  • Good understanding of ITIL 4 methodology.
Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements, and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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