SAP HR/SuccessFactors Customer Engagement Principal

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia SAP SE Full time
SAP HR/SuccessFactors Customer Engagement Principal (CEP)

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

COMPANY DESCRIPTION:

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

KEY TASKS AND ACTIVITIES:

  • Engages with Sales, Service Sales, Customer Success Management (CSM) and Partner Success Management teams (PSM) to provide service portfolio insights, value proposition and service opportunity generation.
  • Acts as the single point of contact for aforesaid teams and connects with Service Delivery teams for engagement delivery alignment.
  • Creates service packages, reference scope, estimation standards, reusable content and innovation in virtual communities.
  • Supports services sales team in scope finalization and efforts estimation.
  • Reviews scope and efforts estimation provided by architects and consultants.
  • Joins the services sales team in presenting customers the service scope and proposal.
  • Shares lessons learned and new tips and information.
  • Understands and ensures that quality standards are met.
  • Applies methods and tools appropriate to specific needs of the opportunity/project.

KEY EXPECTATIONS:

  • Support sales and CSM team and services sales team with service portfolio inputs.
  • Engage early in SAP SuccessFactors opportunities and assess customer's functional and technical readiness to move to SFSF and the Cloud.
  • Support scoping workshops and emphasize customer side readiness activities.
  • Prepare effort estimates and high level implementation timelines.
  • Provide support with scoping requirements.
  • Follow SAP Activate Methodology and project streams to create deployment plans.
  • Follow up for and join "services sales to service delivery" handover session organized by services sales team.
  • Maintain high level understanding of SAP HCM and SAP SuccessFactors product-suite, including reviewing the quarterly release updates.

WORK EXPERIENCE:

  • Sufficient HR domain knowledge related to the products for discussions with HR leaders.
  • Ability to review existing processes then give accurate estimation and scoping for new SAP SuccessFactors implementation/migrations.
  • More than Ten years consulting experience covering multiple service roles (like project manager, solution architect, subject matter expert etc.).
  • Experience with at least three full cycle implementations preferred.
  • Experience with SAP SuccessFactors Employee Central (EC) preferred.
  • Ability to guide customers on SAP On-premise HCM to SAP SuccessFactors cloud transition.
  • Good understanding of SAP Activate methodology.
  • Good knowledge of collaboration tools.

TRAVEL:

  • Up to 10% travel.
  • Ad-hoc on-site visits for workshops or presentations might be required.

MANAGERIAL EXPERIENCE:

  • Effective stakeholder management abilities.
  • Acts as a coach for new colleagues.
  • Mentor new consultants.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

  • University degree or equivalent work experience.
  • Formal certification and education qualification in HR domain will be an additional advantage.
  • Presentation and facilitation skills required.
  • Ability to multi-task and prioritize deliverables.
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