Executive - Complaint Investigator
3 weeks ago
Are you passionate to be in the role as Executive - Complaint Investigator? Do you have experience in complaint investigation? If so, this opportunity could be for you Join us at B. Braun, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare
As a Executive - Complaint Investigator at B. Braun you will play a vital role in…
Your key responsibilities:- Perform preliminary investigations and document the condition of received samples. Review device history records of complaint batches, follow up on investigations with relevant parties, and handle complaint samples as per defined procedures.
- Check and ensure product complaint data is correctly and accurately filled in SAP C3 for analysis. Record, document, and process SAP C3 data in a timely manner according to established procedures.
- Adhere to complaint sample handling and storage procedures. Maintain good documentation practices for investigations, meeting minutes, record-keeping, sample recording, and storage.
- Adhere to safety protocols, including the use of PPEs during sample handling. Ensure equipment is well-maintained and follows the preventive maintenance schedule.
- Extract newly registered complaints for weekly meetings and attend these meetings as required. Ensure an adequate supply of chemicals and PPEs for operations.
- Verify returned complaint samples, perform decontamination as needed, and ensure complaint samples are retained and disposed of according to the retention period and relevant procedures. Perform scheduled waste management according to established procedures.
- Bachelor's Degree in Sciences or equivalent.
- Proficient in spoken and written English, experience in preparing investigation reports, attention to detail, and strong follow-up skills.
- Experience in working in a laboratory environment and able to handle returned samples which might be contaminated with cytotoxic drugs and coagulated blood is an advantage.
- Fresh Graduates are welcome to apply.
Founded in Germany in 1839, B. Braun is a leading medical technology company with over 66,000 employees in 64 countries. Specializing in infusion therapy, orthopaedics, neurosurgery, anaesthesia, and more, B. Braun develops high-quality products and services that improve global health. In Asia Pacific, B. Braun employs over 16,000 people across 10 production sites and 16 business offices.
Established in 1972, B. Braun Medical Industries in Penang is the regional headquarters for APAC. With more than 7,000 employees, the plant located in Penang is among the largest manufacturers of medical, surgical and pharmaceutical products not only in Malaysia but also in the APAC region. It also houses the Centre of Excellence for Intravenous Access.
What can we offer you?- Retirement benefit scheme
- Long service award
- Medical insurance
- Training and development programs
- Education assistance program
Once you click on the link to Apply, you will be directed to update your personal information and submit your CV. Our Talent Acquisition team will carefully review your application, and if you pass the CV screening you will be invited for the interview. If you stand out and meet our requirements, we will present you with an offer and guide you through our seamless onboarding process. Join us and be part of something extraordinary
We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are.
To find out more about our commitment to diversity click here
Check us out on Social Media
B. Braun Group LinkedIn
B. Braun Group YouTube
B. Braun Medical Ind. Sdn. Bhd. | Sheryn | sheryn.teoh@bbraun.com
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