Sales & Customer Relation Executive

7 days ago

Ampang Jaya Municipal Council, Malaysia Love & Laugh Group Full time

We are a thriving company managing 17 kindergarten branches. Our mission is to provide high-quality Early Childhood focusing on Islamic Values. During the annual registration period, we focus on extensive marketing and lead generation, while outside this period, we prioritize building trust and engagement with current parents through social media and excellent customer service.

Position Overview:

We are seeking a dynamic and customer-focused Sales & Customer Relation Executive to join our team. This role is critical in supporting the sales process, managing customer inquiries during the enrollment phase, and ensuring exceptional customer relation and engagement throughout the year. The ideal candidate will have strong sales and customer relation competencies, excellent communication skills, and the ability to handle challenging situations with professionalism.

Key Responsibilities:

During Annual School Registration Period:

  1. Monitor and respond to inquiries from potential parents via a centralized number.
  2. Channel inquiries to the respective kindergarten Principals for follow-up.
  3. Track and manage all leads to ensure no inquiry is missed.
  4. Assist kindergarten Principals in securing registrations.
  5. Provide administrative support to Principals during the registration process.

Reporting:

  1. Generate weekly reports on lead generation, conversion rates, and registration progress.
  2. Analyze data to identify trends and areas for improvement in the sales process.

Customer Relation:

  1. Handle all customer service requests from current parents, including inquiries, feedback, and grievances.
  2. Resolve issues promptly and professionally, ensuring high levels of customer satisfaction.

Social Media Engagement:

  1. Collaborate with the outsourced content manager to ensure consistent and engaging social media posts (FB, TikTok, Instagram).
  2. Monitor and respond to comments, messages, and inquiries on social media platforms to maintain positive engagement with current parents.
  3. Proven experience in sales, lead generation, and conversion mainly using Digital & Social Media Marketing.
  4. Ability to manage sales data & process.
  5. Ability to produce sales reports & sales performance monitoring for all kindergarten branches.
  6. Ability to understand customer needs and provide solutions.
  7. Strong negotiation and persuasion skills to secure registrations.

Customer Service Competency:

  1. Excellent interpersonal and communication skills (written and verbal).
  2. Ability to handle dissatisfied or angry customers with empathy and professionalism.
  3. Strong problem-solving skills to resolve customer issues effectively.

Qualifications:

  1. Minimum of 2-3 years of experience in sales, customer relation, or a related field.
  2. Diploma or Degree in Business, Marketing, Communications, or a related discipline is preferred.
  3. Familiarity with early childhood education is a plus.
  4. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM software.
  5. Fluency in English and Bahasa Melayu (both written and spoken).

Personal Attributes:

  1. Positive attitude and a passion for working in the education sector.
  2. High level of integrity and professionalism.
  3. Self-motivated and results-driven.
  4. Proactive & able to work with minimum supervision.
  5. Patient, empathetic, and customer-oriented.

Why Join Us?

  1. Opportunity to work in a meaningful industry that impacts children's education.
  2. Collaborative and supportive work environment.

If you are a proactive and customer-focused individual with a passion for sales and customer service, we would love to hear from you Please submit your resume and a cover letter detailing your relevant experience to recruitment@loveandlaugh.edu.my

Seniority level

Entry level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Education Administration Programs

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