Enterprise Platform Specialist
3 days ago
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Recruitment | Unleashing Potential | Connecting PeopleResponsibilities
- Serve as a subject matter expert on enterprise platforms and the service ecosystem, encompassing enterprise platforms and other CelcomDigi IT/network elements.
- Develop recommendations for enhancing both new and existing products within the Enterprise Platforms & Ecosystems domain.
- Oversee multiple projects, including service requests, change requests, upgrades, transformations, optimizations, business/product development, and IT/network-initiated technical initiatives, while prioritizing deliverables effectively within the enterprise service domain.
- Provide regular updates to project teams, enterprise management, and internal/external stakeholders regarding project status, key highlights, challenges, next steps, and timelines.
- Analyze customer feedback to identify and address top pain points within assigned enterprise platform service domains.
- Lead or assist cross-functional teams (business, IT, network, and external partners) in managing service and technical issues within enterprise service domains.
- Support partner/customer onboarding, network and application integration, and go-live exercises related to enterprise platform service domains.
- Manage all partners and vendors within the enterprise platform service ecosystem, ensuring adherence to agreed performance SLAs.
- Explore innovative solutions to align with and support CelcomDigi's business objectives and strategic goals.
Requirements
- A minimum of 5 to 7 years of experience with a strong technical background, particularly in enterprise messaging, BSS, billing, and charging solutions.
- In-depth knowledge of mobile network services, including data, voice, and SMS.
- Excellent writing and editing abilities, complemented by strong presentation and public speaking skills.
- Familiarity with and experience in Agile methodologies will be an added advantage.
Next Steps
Thank you for taking the first step towards joining our team at CelcomDigi After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.
At CelcomDigi, your work has the power to shape the future. As Malaysia's leading Telco-Tech company, we are driving the nation's digital transformation with 5G and AI, impacting over 20 million customers, enabling businesses to thrive, connecting communities, and advancing the nation.
Aligned with our employer value proposition "Grow with Purpose. Build with Trust.", you will have the opportunity to innovate responsibly, creating products and services that advance society. Together, we are building Malaysia's most trusted and responsible brand.
We look forward to advancing and inspiring Malaysia together with you #WeAreCelcomDigi
CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. Read more on our approach towards Diversity & Inclusion here.
Seniority levelAssociate
Employment typeFull-time
Job functionEngineering, Product Management, and Other
IndustriesTelecommunications, Technology, Information and Media, and Internet Marketplace Platforms
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